Sierra Allen
Sheridan
Summary
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Emory Northlake
08.2018 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Answered incoming calls, scheduled appointments and filed medical records.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
Pharmacy Tech -
Ashworth College
Phlebotomist - undefined
Career Employment Consulting
Medical & Billing Coding - undefined
Penn Foster
Certified Nursing Assistant - undefined
American Professional Institution
Associate’s - Business
University of Phoenix Axia College
Skills
- Insurance Verification
- Scheduling Procedures
- Professionalism and ethics
- Call Center Experience
- Patient scheduling
- Medical terminology
- EMR
- Front desk operations
- Patient registration
Accomplishments
- Achieved 98% Top Performance within the department with customer satisfaction.
Timeline
Patient Access Specialist
Emory Northlake
08.2018 - Current
Phlebotomist - undefined
Career Employment Consulting
Medical & Billing Coding - undefined
Penn Foster
Certified Nursing Assistant - undefined
American Professional Institution
Pharmacy Tech -
Ashworth College
Associate’s - Business
University of Phoenix Axia College
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