Sierra Maker
Indianapolis
Summary
Enthusiastic about helping patients get necessary medical support by scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
American Dental Network
04.2023 - 08.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Referral Coordinator
Eskenazi Health
08.2022 - 04.2023
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
Assistant Store Manager
The Buckle
11.2021 - 08.2022
- Coached sales associates in product specifications, sales incentives and selling techniques
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Rotated merchandise and displays to feature new products and promotions.
Team Lead
Rose & Remington
06.2021 - 11.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Censored, priced, and merchandised all new shipment, keeping the aesthetic of the store and a layout that made sense to guests.
Keyholder Manager
Carter's Babies & Kids
07.2020 - 09.2021
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Helped customers complete purchases, locate items and join reward programs.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Counted out cash drawers and balanced totals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Homeschool
Indianapolis, IN06.2021
Skills
- Adaptable and Flexible
- Medical terminology knowledge
- Appointment Scheduling
- Customer Service
- Directing callers
- HIPAA Compliance
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Creative Thinking
- Basic Mathematics
Timeline
Patient Care Coordinator
American Dental Network
04.2023 - 08.2024
Referral Coordinator
Eskenazi Health
08.2022 - 04.2023
Assistant Store Manager
The Buckle
11.2021 - 08.2022
Team Lead
Rose & Remington
06.2021 - 11.2021
Keyholder Manager
Carter's Babies & Kids
07.2020 - 09.2021
High School Diploma -
Homeschool
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