Sierra Marvin
Indianapolis
Summary
Dynamic professional with extensive experience in strategic planning, team leadership, and operational excellence. Employing a forward-thinking approach to drive business growth and optimize processes ensures efficiency and effectiveness across all levels. Proven ability to cultivate collaborative environments that inspire innovation and achieve measurable results. Committed to leveraging expertise to enhance organizational performance and deliver sustainable success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
General Manager
Dunkin'
Muncie, IN
06.2022 - Current
- Directed operations for two high-volume locations, ensuring efficiency, service quality, and compliance with company standards.
- Executed inventory management strategies to ensure accurate demand forecasting, timely order placements, and sufficient stock availability.
- Lead, train, and supervise staff to improve performance, accountability, and team productivity
- Developed schedules and delegated tasks to optimize staffing in accordance with customer demand.
- Handle financial operations including cash management, deposits, and cost control
- Conduct hiring, interviews, and onboarding of new employees
- Led operational strategies to enhance team performance and customer satisfaction.
- Streamlined inventory management processes to minimize waste and optimize supply chain efficiency.
Shift Leader
Boomer's Fireworks
Muncie, IN
06.2022 - 07.2023
- Coordinated inventory stocking, organized product displays, and maintained an efficient sales floor to enhance customer experience.
- Assisted customers with product selection while ensuring understanding of safety procedures and compliance standards
- Maintained accurate cash handling and supported training and onboarding of new employees to improve team effectiveness
Crew Trainer
Culver's Restaurant
Muncie, IN
07.2020 - 11.2021
- Trained new crew members on operational procedures and customer service standards.
- Developed training materials to enhance team knowledge of menu items and service protocols.
- Monitored performance of trainees, providing feedback to improve efficiency and service quality.
- Led team meetings to discuss best practices and address challenges in daily operations.
Education
Bachelor of Science - Logistics and Supply Chain Management
Ball State University
Muncie, IN05-2026
Minor - Quality Management
Ball State University
Muncie, IN05-2026
Skills
- Inventory management
- Supply chain management
- Understanding of COGS principles
- Client support
- Team building expertise
- Workflow optimization
- Analytical problem solving
- Proficient in prioritizing tasks
- Proficient in Microsoft Office Suite
- Leadership and team building
- Problem resolution
- Operations management
Certification
- Last Mile Leader Award (2026)
- Magna Cum Laude
- Dean’s list 8/8 semesters
- Lean Six Sigma Green Belt Certification
- ServSafe Certification
Timeline
General Manager
Dunkin'
06.2022 - Current
Shift Leader
Boomer's Fireworks
06.2022 - 07.2023
Crew Trainer
Culver's Restaurant
07.2020 - 11.2021
Bachelor of Science - Logistics and Supply Chain Management
Ball State University
Minor - Quality Management
Ball State University