Sierra Urback
Michigan City
Summary
Dynamic bartender with proven expertise at Swingbelly's Restaurant, adept at building strong customer relationships and delivering exceptional service. Highly reliable and skilled in multitasking, I effectively reduced wait times and resolved guest concerns, ensuring a memorable experience. Committed to maintaining a clean, organized bar while fostering teamwork and collaboration.
Overview
10
10
years of professional experience
Work History
Bartender
Swingbelly's Restaurant
10.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender, Hostess
Heston Hills Event Center
04.2015 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
Education
Bachelor of Arts - Advertising And Public Relations
Indiana University, Bloomington
Bloomington, IN05-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Clear and effective communication
- Complex Problem-solving
- Memory retention
- Relationship building
- Collaboration and teamwork
Timeline
Bartender
Swingbelly's Restaurant
10.2016 - Current
Bartender, Hostess
Heston Hills Event Center
04.2015 - 08.2024
Bachelor of Arts - Advertising And Public Relations
Indiana University, Bloomington