Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager
Sija V Kuttan

Sija V Kuttan

Jalahalli, Bangalore

Summary

Accomplished Sales Manager offering 13 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.


Extensive experience selling solutions and services from IT Cybersecurity space, ITES and Mechanical Industry into large enterprises and global accounts in different countries in APAC & European countries like Germany, Switzerland, Austria, Poland, Czech Republic and Slovakia.


Specific strengths include Penetrating new markets, New logo acquisition, Channel Management, maintaining the highest levels of customer satisfaction. Proficient at developing and nurturing strong C-level management contacts, as well as driving partner, vendor, and client relationships. Excel in building a successful team environment, while effectively communicating across all organizational levels.

Overview

9
9
years of professional experience
1
1
Language

Work History

SENIOR SALES MANAGER

Steer Engineering Private Limited
Bangalore
09.2016 - 07.2018
  • Handling business unit generating over $6M annual revenues
  • Met or exceeded sales quotas an average of 30%, and increased customer base by 20%
  • Developed sales and customer service strategy, conducted needs analysis and developed training courses for sales team and clients increasing client engagement by 35%
  • Negotiated, prepared and signed contracts with customers
  • Represented company and promoted products at conferences
  • Developed new business by networking with valuable customers
  • Travel and meet customers in EU and UK to give product demonstration and sales presentations
  • Business Analysis for Global Business
  • Helped deploy analytics solutions and enable tracking of business outcomes to measure return on investment
  • Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

TERRITORY MANAGER

Steer Engineering Private Limited
Bengaluru
09.2013 - 08.2016
  • Managed territory customers in an efficient and successful manner
  • Developed and presented talks on available products and services that could meet current business needs
  • Maintained and organized a customer database of over 600 clients in EU
  • Achieved 115% of yearly target and grew sales to $4M within three years, earning the award for Best Sales Growth
  • Identified and qualified customer needs developed sales strategies and negotiated and closes profitable projects with 85% success rate
  • Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory
  • Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.

SALES COORDINATOR

Steer Engineering Private Limited
Bangalore
03.2010 - 08.2013
  • Preparation of offers for RFQ's
  • Coordinate across sales team in India, USA, Japan, Europe and China by managing schedules, filing important documents and communicating relevant information
  • Ensure the adequacy of sales-related equipment or material
  • Respond to complaints from customers and give after-sales support when requested
  • Store and sort financial and non-financial data in electronic form and present reports
  • Handle the processing of all orders with accuracy and timeliness
  • Inform clients of unforeseen delays or problems
  • Monitor the team's progress, identify shortcomings and propose improvements
  • Assist in the preparation and organizing of promotional material or events
  • Handle the complete process, from Order receipt to dispatch and post sales.

Technical Support Representative

Microland Limited
Bangalore
05.2008 - 07.2009
  • Provide resolution for Belkin routers and other network related issues
  • Maintained and updated customer service database
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Defined and documented technical best practices
  • Described solutions to customers accurately and persuasively
  • Worked closely with team members to meet or exceed all customer service requirements
  • Provided base level IT support to non-technical personnel within the business
  • Built and provided basic end-user troubleshooting for customers using Belkin routers
  • Managed call flow and responded to technical support needs of customers.

Education

BSC - Life science, Genetics & Bioinformatics

M.S. Ramaiah College

MBA -

Presidency Business School

Skills

    Business growth and retention

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Accomplishments

  • MICROLAND (TECHNICAL SUPPORT REPRESENTATIVE - NETWORKING) (APRIL 2008- JUNE 2009
  • Awarded the 'Extra Miler' as recognition for the exemplary efforts in sales at the Annual Business Excellence Meet - April 2016
  • Awarded for 30% as growth in Business from Europe for the exemplary efforts beyond defined expectations at the Annual Business Excellence Meet - April 2017
  • Awarded for Global Account Management in April 2018

Timeline

SENIOR SALES MANAGER

Steer Engineering Private Limited
09.2016 - 07.2018

TERRITORY MANAGER

Steer Engineering Private Limited
09.2013 - 08.2016

SALES COORDINATOR

Steer Engineering Private Limited
03.2010 - 08.2013

Technical Support Representative

Microland Limited
05.2008 - 07.2009

BSC - Life science, Genetics & Bioinformatics

M.S. Ramaiah College

MBA -

Presidency Business School

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