Sikandar Basha
Chennai
Summary
Results-driven Operations Leader with 15 years in business process outsourcing and 12 years in US healthcare revenue cycle management. Streamlined operational efficiency and implemented scalable quality systems while overseeing teams of over 50 FTEs. Enhanced team performance through KPI monitoring and data analysis, ensuring quality assurance and compliance in healthcare billing.
Overview
1
1
Certification
18
18
years of professional experience
Work History
RCM Supervisor
Ventra Healthcare Pvt Ltd
Chennai
05.2024 - 11.2025
- Supervise Leads, SMEs, and 50+ FTEs, ensuring productivity, quality, and SLA targets are achieved.
- Led day-to-day Revenue Cycle Management operations, focusing on AR follow-up and denial management to streamline processes.
- Monitored key performance indicators (KPIs) to assess AR days, productivity, quality score, and turnaround time for operational insights.
- Conduct daily performance reviews and team meetings to ensure operational efficiency.
- Identify process gaps and implement process improvements to enhance workflow efficiency.
- Provide training, mentoring, and performance coaching to team members.
- Collaborated with clients and internal stakeholders to address and resolve operational challenges, enhancing service delivery.
- Ensure compliance with healthcare billing regulations and company policies.
Senior Team Leader
Access Healthcare Pvt Ltd
Chennai
08.2022 - 11.2023
- Managed large AR teams across multiple US healthcare providers, ensuring alignment with operational goals and stakeholder expectations.
- Managed day-to-day Revenue Cycle Management (RCM) operations including Accounts Receivable (AR) follow-up and denial management for US healthcare providers.
- Monitored operational metrics to identify trends and inform strategic decisions in revenue cycle management.
- Conducted daily team huddles, performance reviews, and coaching sessions to improve team efficiency.
- Improved team productivity and quality scores through training and performance monitoring.
- Analysed aging reports and payer trends to prioritise high-value claims and maximise collections.
- Implemented process improvement initiatives to reduce claim rejections and improve turnaround time.
- Reduced claim backlogs by implementing structured follow-up strategies and workflow improvements.
- Prepared comprehensive performance reports and operational dashboards to facilitate informed decision-making for leadership.
Team Leader
CorroHealth Pvt Ltd
Chennai
03.2018 - 07.2022
- Supervised team of AR analysts and senior associates, meeting productivity and quality targets through effective management.
- Conducted team training sessions and performance reviews, enhancing skills and reducing errors.
- Reviewed aging reports and denial trends to identify priority accounts and reduce outstanding balances.
- Improved collection efficiency by prioritising high-value claims and aging accounts.
- Reduced claim backlog through structured follow-up strategies and team performance monitoring.
- Managed Accounts Receivable (AR) follow-up operations for multiple US healthcare clients to ensure timely claim resolution and payment collection.
- Coordinated with insurance companies to resolve claim rejections, denials, and payment discrepancies.
- Ensured compliance with client guidelines, payer policies, and healthcare billing regulations.
- Worked closely with billing and coding teams to correct claim issues and resubmit claims promptly.
- Maintained high-quality standards in AR follow-up operations, contributing to overall operational efficiency.
- Prepared daily and weekly operational reports for management review.
Sr. Quality assurance executive
Ion idea Pvt Ltd
Bangalore
01.2017 - 03.2018
- Implemented new quality assurance and customer service protocols, improving delivery standards.
- Performed audits on processes and systems, identifying operational gaps to strengthen adherence to industry standards.
- Conducted daily live call audits to verify compliance with service quality and enhance customer experience standards.
Senior AR-Caller
Dell international services Pvt Ltd
Chennai
03.2014 - 12.2016
- Resolved claim issues efficiently through management of over 50 insurance calls daily, achieving timely payment follow-up.
Protected patient privacy and enhanced data security by adhering to HIPAA regulations during all communications.
Streamlined claim processing by fostering interdepartmental coordination with billing and coding teams, resulting in reduced turnaround times. - Monitored performance metrics to meet service targets, implementing improvements to enhance service delivery.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Process Associate
Tata Consultancy Services Pvt Ltd
Chennai
06.2010 - 05.2013
- Provided prompt email support for UK gas and electricity clients, managing over 150 emails daily.
Facilitated clear communication with customers, effectively resolving inquiries and disputes.
Conducted thorough quality assurance checks on transactions and account actions to ensure compliance with regulatory standards. - Resolved customer complaints through effective communication strategies, ensuring satisfactory resolution and customer retention.
- Collaborated with team members on various projects to meet objectives and enhance overall project outcomes.
- Maintained cleanliness and safety in workplace, contributing to a hazard-free environment and compliance with safety regulations.
AR - Executive
Perot Systems Pvt Ltd
Chennai
12.2007 - 09.2008
- Managed over 30 insurance calls daily, resolving claim issues, and ensuring
timely follow-up for payment.
●
Demonstrated exceptional attention to detail in reviewing Explanation of
Benefits (EOBs) and identifying errors impacting claim approvals.
●
Enhanced revenue recovery by negotiating effectively with insurance
companies to secure timely payments.
●
Facilitated seamless claim processing by coordinating with billing and coding
teams across departments. - Ensured adherence to industry regulations and internal policies, mitigating compliance risks.
- Delivered high-quality service to customers, fostering long-term relationships.
- Built and maintained strategic partnerships with clients, facilitating enhanced collaboration.
Education
Master of Business Administration - Finance & Marketing
IDE - University of Madras
Chennai01-2012
Bachelor's Degree - Electronics Science
University of Madras
DRBCCC's HINDU COLLEGE01-2007
Skills
- Revenue cycle management
- Accounts receivable oversight
- KPI dashboard monitoring
- Reporting analytics
- NextGen proficiency
- ECW and AdvancedMD expertise
- Excel proficiency
- Excel data tools
- Data visualization techniques
- Quality improvement
- Process enhancement
- Productivity optimization
- Quality assurance practices
- Team leadership
- Performance monitoring and coaching
- Stakeholder management
- Client communication
- Conflict resolution
Hobbies and Interests
- Listening Music
- Reading books
- Watching movies
- Cooking
- Gardening
- Playing with kids
Websites, Portfolios and Profiles
linkedin.com/in/sikandar-basha-062965140
Languages
English
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Urdu
Upper Intermediate
B2
Certification
- LMV Licence
- certified RCM Trainer and Star Performer
Interests
- Reading
- playing games
- listening to music
- exercising
Timeline
RCM Supervisor
Ventra Healthcare Pvt Ltd
05.2024 - 11.2025
Senior Team Leader
Access Healthcare Pvt Ltd
08.2022 - 11.2023
Team Leader
CorroHealth Pvt Ltd
03.2018 - 07.2022
Sr. Quality assurance executive
Ion idea Pvt Ltd
01.2017 - 03.2018
Senior AR-Caller
Dell international services Pvt Ltd
03.2014 - 12.2016
Process Associate
Tata Consultancy Services Pvt Ltd
06.2010 - 05.2013
AR - Executive
Perot Systems Pvt Ltd
12.2007 - 09.2008
Master of Business Administration - Finance & Marketing
IDE - University of Madras
Bachelor's Degree - Electronics Science
University of Madras