Hi, I’m
Sikandar Basha
Chennai,TN
Summary
Dynamic Operations Supervisor with a proven track record of addressing routine and complex business challenges through innovative strategies. Recognized as a dedicated leader, consistently streamlining operations to achieve significant performance improvements. Expertise in applications such as Nextgen, Medi-tech, Citrix, ECW, SAP, Athena, and Imagine complements a strong background in operations management. Committed to optimizing workflows, enhancing efficiency, and fostering high-performing teams while maintaining a focus on collaboration and measurable results.
Overview
17
years of professional experience
Work History
Ventra Healthcare Pvt Ltd
Supervising Manager
05.2024 - 04.2025
Job overview
- Managed daily operations with 4 TL and 5 SME and 90 FTE's for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Expanded market reach by researching industry trends and identifying new business opportunities.
- Implemented robust quality control measures to maintain high standards of service delivery consistently.
Access Healthcare Pvt Ltd.
Senior Team Leader
08.2022 - 11.2023
Job overview
- Provided expert leadership to a group of more than 50 employees.
- Monitored team performance to identify productivity improvement opportunities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Delegated tasks strategically, and monitored progress for timely completion.
- Established strong stakeholder relationships for smooth project delivery.
- Supported staff in developing professional skills and abilities, uplifting team performance.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
Visionary RCM InfoTech Pvt. Ltd
Team Leader
03.2018 - 07.2022
Job overview
- Mentored and guided employees to foster the proper completion of assigned duties.
- Monitored time and attendance for 42 FTE's, enforcing compliance with company procedures related to absenteeism.
- Held weekly team meetings to inform team members about company news and updates.
- Evaluated staff performance, and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Managed leave requests and absences, and arranged covers to facilitate a smooth flow of operations.
- Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Ionidea Pvt. Ltd.
Senior Quality Assurance Specialist
01.2017 - 02.2018
Job overview
- Managed over 25 live call audits per day.
- Conducted process and system audits to identify areas for improvement and enforce compliance with industry standards.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Led training sessions on best practices in Quality Assurance for both new hires and existing team members, promoting knowledge sharing across the organization.
Dell International Services Pvt. Ltd
Senior AR Caller
03.2014 - 12.2016
Job overview
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Facilitated interdepartmental communication, working closely with billing and coding teams for seamless claim processing.
- Managed over 50 insurance calls per day.
- Developed strong relationships with insurance providers, resulting in faster claims resolution and increased payment rates.
- Streamlined the AR calling process by creating a prioritized list of high-value accounts to focus on for maximum revenue impact.
- Trained new AR callers, sharing best practices and fostering a collaborative team environment for continuous improvement.
- Analyzed complex claim issues and collaborated with cross-functional teams to resolve disputes efficiently.
Tata Consultancy Services Pvt. Ltd
Process Associate
06.2010 - 05.2013
Job overview
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Identified and resolved process issues to drive optimal workflow and business growth. Provides on-time email support on behalf of UK Gas/Electricity. Dispute management.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Managed a high volume of emails daily(150 emails), prioritizing tasks to maintain productivity and efficiency.
Perot Systems Pvt. Ltd
AR Caller
12.2007 - 03.2009
Job overview
- Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
- Enhanced revenue recovery by effectively negotiating with insurance companies for timely payments.
- Facilitated interdepartmental communication, working closely with billing and coding teams for seamless claim processing.
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
Education
IDE - University of Madras
MBA from Financial Management
12-2012
D.R.B.C.C.C Hindu College
Bachelor of Science from Electronics Technology
04-2007
S.R.M H.S.S
GED
04-2004
Skills
- Operational management
- Systematic issue identification
- Team supervision
- Performance evaluation
- Client management
- Quality assurance
- Performance evaluation
Software
HONORS DIPLOMA IN COMPUTER APPLICATIONS
, 5, Advanced,NEXTGEN, ALLSCRIPTS, SAP, CITRIX, CENTRICITY, MEDITECH, IMAGESILO, ATHENA AND RP/ADV IMAGINE
, 5, Advanced,MS-OFFICE, EXCEL, POWER POINT, WORD
, 4, Upper intermediate,C, C++, SQL, VB 6.0; VLOOKUP
, 4, Upper intermediatePersonal Information
Languages
ENGLISH
TAMIL
URDU
HINDI
Hobbies
Listening music
Gardening
Cooking
Playing sodoku
Timeline
Supervising Manager
Ventra Healthcare Pvt Ltd
05.2024 - 04.2025
Senior Team Leader
Access Healthcare Pvt Ltd.
08.2022 - 11.2023
Team Leader
Visionary RCM InfoTech Pvt. Ltd
03.2018 - 07.2022
Senior Quality Assurance Specialist
Ionidea Pvt. Ltd.
01.2017 - 02.2018
Senior AR Caller
Dell International Services Pvt. Ltd
03.2014 - 12.2016
Process Associate
Tata Consultancy Services Pvt. Ltd
06.2010 - 05.2013
AR Caller
Perot Systems Pvt. Ltd
12.2007 - 03.2009
IDE - University of Madras
MBA from Financial Management
D.R.B.C.C.C Hindu College
Bachelor of Science from Electronics Technology
S.R.M H.S.S
GED