Sikander Ahmed
Project Manager
Bangalore
Summary
Experienced project manager with a successful track record in managing complex projects from conception to completion. Skilled in leading cross-functional teams and consistently delivering projects on time and within budget. Demonstrated expertise in strategic planning and risk management. Strong leader with a background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Lead Project Manager
Sprinklr
Bangalore, Karnataka
06.2024 - Current
- Streamlined the project intake process, reducing the average project kickoff time by 20%. This was achieved by implementing a standardized project template and developing a clear communication plan for stakeholders.
- Achieved a 95% stakeholder satisfaction rating on a C-Commerce project, as measured by a post-project survey. This was due to proactive communication and transparent project reporting.
- Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
- Ensured seamless project transitions through meticulous documentation practices and thorough knowledge transfer sessions.
- Established strong relationships with clients through transparent
communication practices and exceptional rapport-building skills. - Facilitated stakeholder alignment by conducting regular meetings to discuss progress updates, address concerns, and set expectations.
- Achieved optimal results during conflict resolution among team members which led to increased productivity levels throughout the duration of the project.
- Developed performance metrics to evaluate individual team member's contributions towards overall project success effectively.
- Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems
Senior Project Manager
Sprinklr India Pvt Ltd
Bengaluru
05.2022 - 06.2024
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Communicated project plans and progress to key stakeholders and project contributors.
- Provide details about project's revenues, costs and expenses, revealing ability of each project to generate profit for the company.
- Maintained schedules to meet key milestones at every project phase.
- Partnered with project team members to identify and quickly address problems.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated workshops to collect project requirements and user feedback.
Project Manager
Aquity Solutions India Pvt. Ltd
Bangalore
12.2021 - 04.2022
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Created implementation methodologies to control project costs and meet deadlines.
- Sped up and simplified application and resource provisioning.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Implementation Consultant
Replicon Software Pvt Ltd
Bangalore
09.2018 - 11.2021
- Manage 10+ project execution simultaneously to ensure adherence to budget, schedule, and scope.
- Monitor or track project milestones and deliverables.
- Develop and manage work breakdown structure (WBS) of information technology projects.
- Submit project deliverables, ensuring adherence to quality standards.
- Prepare project status reports by collecting, analyzing, and summarizing information and trends.
- Direct or coordinate activities of project personnel.
- Establish and execute project communication plan.
- Assign duties, responsibilities, and spans of authority to project personnel.
- Schedule and facilitate meetings related to information technology projects.
- Initiate, review, or approve modifications to project plans.
- Perform risk assessments to develop response strategies.
- Coordinate recruitment or selection of project personnel.
- Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).
Configuration Specialist
Replicon Software Pvt Ltd
Bangalore
09.2017 - 09.2018
- Responsible for ensuring that Replicon’s customers achieve success with their chosen business solution, which is defined by the effective implementation, high user adoption, and high return on investment.
- Understanding the customer’s overall business objectives and providing recommendations on how to get the most out of Replicon’s solutions within their business environment.
- Gathering requirements to identify their workflow process and create a Business Requirements document and project plan to implement a successful solution with the chosen products.
- Configuring the solution based on the business requirements and training the customers on the product based on the setup.
- Working closely with other internal teams to fill the product gaps by building business cases and spec documents as required.
- Learning the new features introduced within the product and conducting internal training for the teams to showcase these features with a business case
Technical Consultant
Outsource ACE IT & ITES Solutions Pvt Ltd
Bangalore
11.2015 - 09.2017
- Worked as contractor with Unisys India Pvt Ltd.
- Understanding customer’s overall business objectives and providing recommendations on how to get most out of chosen solutions within their business environment.
- Responsible for identification of risks (critical requirements).
- Handling Clients from US, Canada, UK, and Australia and provide them technical assistance with IT software. Mentor new reps and assist them in product and process knowledge.
Product Support Engineer
Replicon Software Pvt Ltd
Bangalore
12.2013 - 07.2015
- Answer user inquiries regarding product issues to resolve problems.
- Confer with customers by telephone or in-person to provide information about products or services or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Recommend improvements in products and procedures to prevent future problems.
Product Support Associate
Replicon Software Pvt Ltd
Bangalore
09.2012 - 12.2013
- Handling Incoming customers from US, Canada, UK, and Australia and provide them technical assistance with Replicon software.
- Handle customer queries via phone, chat, and email method.
- Creating knowledge base articles with regards to products and their services.
Sr. Tech Support Executive
Infinite Computer solutions India ltd
Bangalore
01.2011 - 09.2012
- Incoming calls for US and Canada customers and providing them technical support assistance for all software related issues.
- Assisting customers in subscribing for right technical support package.
- Help team in resolving complex issues related to computers.
- Mentoring team members and providing feedback to improve customer handling skills and sales rebuttals.
Technical Support Executive
SITEL India Pvt ltd
Bangalore
01.2010 - 12.2010
- Handle incoming calls of US customers to provide technical assistance and assist them in subscribing for software warranty.
- Assisting team members for technical and sales assistance.
- Updating Knowledge base with logical troubleshooting method articles.
Customer Service Representative
C-Cubed solutions Pvt ltd
Bangalore
09.2008 - 01.2010
- Handle incoming calls for US customers related to order verification and product queries.
- Mentor new reps and assist them in product and process knowledge.
- Monitor calls of reps and provide them feedback related to process and customer handling skills.
- Mentor Group Leaders and assist them in training reps related to product and process knowledge.
Education
Bachelor of Commerce - Finance
C.V. Raman University
BengaluruSkills
Multitasking Abilities
undefinedCertification
PMP® - Project Management Professional (3214397)
Timeline
Lead Project Manager
Sprinklr
06.2024 - Current
Senior Project Manager
Sprinklr India Pvt Ltd
05.2022 - 06.2024
Project Manager
Aquity Solutions India Pvt. Ltd
12.2021 - 04.2022
Implementation Consultant
Replicon Software Pvt Ltd
09.2018 - 11.2021
Configuration Specialist
Replicon Software Pvt Ltd
09.2017 - 09.2018
Technical Consultant
Outsource ACE IT & ITES Solutions Pvt Ltd
11.2015 - 09.2017
Product Support Engineer
Replicon Software Pvt Ltd
12.2013 - 07.2015
Product Support Associate
Replicon Software Pvt Ltd
09.2012 - 12.2013
Sr. Tech Support Executive
Infinite Computer solutions India ltd
01.2011 - 09.2012
Technical Support Executive
SITEL India Pvt ltd
01.2010 - 12.2010
Customer Service Representative
C-Cubed solutions Pvt ltd
09.2008 - 01.2010
Bachelor of Commerce - Finance
C.V. Raman University
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