Sikander Thakur
Bengaluru
Summary
Results-oriented and detail-focused Project Management Office (PMO) professional with 8 years of experience in project management, portfolio management, and process improvement. Proven ability to drive strategic initiatives, streamline operations, and deliver measurable results. Seeking a challenging PMO role where I can leverage my skills and expertise to contribute to organizational success and growth.
Overview
12
12
years of professional experience
Work History
PMO
Wissen InfoTech
10.2022 - Current
- Working as team leader for the networking team
- Driving Scrum call, Project calls with customer
- Working on change management and process improvement
- Quality assurance, Quality checks and conduct sessions for improvement in quality of work delivered by team
- Daily, Weekly and Monthly report analysis to enhance the day-to-day operations
- Critical issues handling, Doing RCAs and working on action plans
- Dealing with upstream and downstream teams and streamlining the process
- Providing technical support and guidance to junior engineers and end-users
- Documenting network configurations, procedures, and troubleshooting steps
- Managing network devices including switches, routers, firewalls, and wireless access points
- Optimizing LAN/WAN infrastructures to ensure high availability and performance
- Conducting network capacity planning and recommended upgrades as necessary
- Troubleshooting network issues, identified root causes, and implemented effective solutions
- Providing end-user support for network connectivity and related issues
- Collaborating with cross-functional teams to design and implement network security measures
- Monitoring network performance and implemented proactive measures to optimize network efficiency
- Providing technical support and guidance to junior engineers and end-users
- Project Management.
Project Co-ordinator
Consilio LLC
09.2021 - 10.2022
- Monitoring 14 Data centres, Servers, Storage, Virtual machines, Websites and Network devices
- Troubleshooting on various issues on devices
- End to End device configurations in monitoring tools
- Handling request on different issues Internet issues, adding/removing devices from monitoring, various reports etc
- Tools using: LogicMonitor, Foglight, Airtable
- Working on Service request, Incident request
- Creating tickets as per alerts in monitoring
- Knowledge of ITIL
- Driving Monthly maintenance calls during maintenance and post maintenance
- Knowledge transfer for new joiners in team, KT planning, execution and feedback sessions and reverse KT
- Quality assurance, Quality checks and conduct sessions for improvement in quality of work delivered by team
- Daily, Weekly and Monthly report analysis to enhance the day to day operations
- Every week having a meeting with Infra Team regarding any major issue related to Infra
- Critical issues handling, Doing RCAs and working on action plans
- Dealing with upstream and downstream teams and streamlining the process.
Team Lead
Wissen InfoTech
01.2020 - 08.2021
- Monitoring network, System and Telecom devices
- Troubleshooting on various issues on devices
- Handling customer request on different issues, URL whitelisting, URL blacklisting, Internet issues, Changing VLAN, Clearing ports etc
- Tools using: Solarwinds, Xymon, Cisco Firepower System, Cisco CLI, Cisco Meraki
- Working on Service request, Incident request, Change request
- Creating tickets as per alerts in monitoring
- Knowledge of ITIL
- Regular follow ups with ISPs for internet issues
- Knowledge transfer for new joiners in team, KT planning, execution and feedback sessions and reverse KT
- Quality assurance, Quality checks and conduct sessions for improvement in quality of work delivered by team
- Daily, Weekly and Monthly report analysis to enhance the day to day operations
- Every alternate week having a governance call with client regarding process improvement, Quality and other issues
- Critical issues handling, Doing RCAs and working on action plans
- Dealing with upstream and downstream teams and streamlining the process.
Network Engineer
Tech. Mahindra
10.2012 - 12.2016
- Worked as Network Engineer for TELUS for department data and IP fulfilment
- Worked on Access networks for designing last mile access for T1/E1 circuits
- Worked on service type such as, Business Internet, WAN L3-VPN, ISDN PRI, Bonded T1, Carrier Ethernet services, Competitors Digital Network Access, Digital Network Access, Private Line Digital Access
- Tools used: Circuit Vision, Field view, TAG, Panaroma and FMS
- To achieve day to day challenge occurred in troubleshooting fault occurred in the above service types
- Sometimes I have to co-ordinate with other teams (On-Shore) to resolve the issue as soon as possible
- Co-ordination with other operators in Canada (BELL, AT&T, MTS) for cross border circuits
- Co-ordination with designer, Pre-stage, Transport and Mainstream team
- Streamlining the process and methodology between onshore and off shore
- Updating the process documents
- Troubleshoot circuit design with onshore field technician at the time of circuit installation
- Knowledge transfer for new joiners in team
- KT planning, execution and feedback sessions and reverse KT
- Quality assurance, Quality checks and conduct sessions for improvement in quality of work delivered by team
- Daily and weekly report analysis to enhance the day to day operations
- Every week had a call with client regarding process improvement
- Critical issue handling, doing RCAs and working on action plans.
Education
Bachelor of Engineering Technology - Electronics and Communication
Punjab Technical University - College Of Engineering And Management
03.2012
Diploma Course - Electronics and Communication
Punjab State Board Technical Education - Sai College Of Engineering
12.2008
Skills
- PMO Governance and Best Practices
- Project Portfolio Management
- Stakeholder Management
- Risk Management
- Change Management
- Process Improvement
- Team Leadership and Collaboration
- Excellent Communication and Presentation Skills
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Received star performer award.
- Received special appreciation award for client handling.
- Received designer of month award.
- Received best player and best umpire award in office cricket tournament.
Timeline
PMO
Wissen InfoTech
10.2022 - Current
Project Co-ordinator
Consilio LLC
09.2021 - 10.2022
Team Lead
Wissen InfoTech
01.2020 - 08.2021
Network Engineer
Tech. Mahindra
10.2012 - 12.2016
Bachelor of Engineering Technology - Electronics and Communication
Punjab Technical University - College Of Engineering And Management
Diploma Course - Electronics and Communication
Punjab State Board Technical Education - Sai College Of Engineering
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