Summary
Overview
Work History
Education
Skills
Languages
Timeline
Sikha Das

Sikha Das

Noida

Summary

  • Highly organized and reliable professional adept at effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to assume additional responsibilities in order to achieve team objectives.
  • Experienced and dedicated customer service professional with a comprehensive background in the Travel industry. Recognized for strong teamwork capabilities, possessing an outgoing and positive demeanor. Proven ability to establish rapport with clients and ensure their satisfaction.
  • Motivated by a commitment to excellence, I specialize in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented, I am passionate about cultivating relationships, fostering partnerships, and driving business growth.

Overview

9
9
years of professional experience

Work History

Customer Relations Executive

iEnergizer
Noida
09.2023 - Current
  • Managing and resolving flight disruptions such as delays, cancellations, and diversions.
    Coordinating with various departments within Air India, such as ground operations, flight operations, and customer service, to minimize the impact of disruptions on passengers.
    Communicating with affected passengers to provide updates, assistance, and alternative travel arrangements.
    Analyzing trends and identifying areas for improvement in handling irregular operations to enhance overall service quality.
    Providing support and guidance to frontline staff to effectively manage and resolve issues related to irregular operations.
  • Assisting customers with ticket purchases, changes, cancellations, and refunds.
    Providing information regarding flight schedules, fares, policies, and promotions.
    Resolving customer inquiries, complaints, and issues related to ticketing and reservations.
    Processing payments, issuing tickets, and ensuring accuracy in ticketing transactions.
  • Utilized computer reservation systems such as Amadeus and Sabre for booking tickets and tracking reservations.
  • Identified potential process improvements based on customer feedback.

Customer Representative

Igt solutions pvt. ltd
Gurgaon
09.2021 - Current
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Handling calls/chat of customer queries for reservation working on schedule change reservations a minimum of 150 of PNR in a day Following up on the flight reservations, contacting to the customer to share the alternatives for their reschedule flight
  • Handling mis-connection booking and find the alternatives for the customer .

Customer Relationship Manager

Skyled International Corporate
calcutta
01.2017 - 12.2021
  • Greet customer, ascertain their problems, upgrade their accounts
  • Resolve customer querries via email and chat /telephone Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Documented and detailed calls and complaints using call center's CRM database
  • Detailed payment options and explained price, receipt and billing details to customers
  • Maintained and managed customer files and databases.

Export Executive

Ritu Export pvt ltd
Kolkata
06.2015 - 12.2016
  • Manage office supplies stop and place orders
  • Preparation of pre shipment export documents leather export
  • Follow up with banks for payments , follow up with customs for duty draw back
  • Taking approval on shipment from export credit guarantee corporation and filing necessary monthly export details to them
  • Maintain and update company data bases
  • Organize a filing systems for important and confidential company documents .

Education

Bachelor of Commerce - Accounting

Calcutta University
08.2015

Skills

  • Problem-Solving
  • Organization and Time Management
  • Decision-Making
  • Self-Motivated
  • Data Entry
  • Teamwork and Collaboration
  • MS Office
  • Complaint Handling
  • Customer Service
  • Issue Resolution
  • Quality Control
  • Customer Engagement
  • Hands on Experience on Amadeus , GDS and Salesforce Tool

Languages

Bengali
First Language
Hindi
Upper Intermediate (B2)
B2
English
Elementary (A2)
A2

Timeline

Customer Relations Executive - iEnergizer
09.2023 - Current
Customer Representative - Igt solutions pvt. ltd
09.2021 - Current
Customer Relationship Manager - Skyled International Corporate
01.2017 - 12.2021
Export Executive - Ritu Export pvt ltd
06.2015 - 12.2016
Calcutta University - Bachelor of Commerce, Accounting

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Sikha Das