Silambarasan M.
Operations Manager
Bengaluru,KA
Summary
Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Operations Manager_supply
Beepkart
01.2025 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Smartstaff
12.2023 - 05.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Operations Manager – Inside Sales
Datasigns Technologies Pvt Ltd _ Myshubhlife
01.2023 - 11.2023
- Provide inspired leadership for the organization.
- Make important policy, planning, and strategy decisions.
- Develop, implement, and review operational policies and procedures.
- Assist HR with recruiting when necessary.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders.
- Implemented quality control systems to boost overall product consistency and reliability.
Operations Manager – Online Sales & Compliances
Incredible Technologies Private Limited – CredR
05.2022 - 10.2022
- Provide inspired leadership for the organization.
- Make important policy, planning, and strategy decisions.
- Develop, implement, and review operational policies and procedures.
- Assist HR with recruiting when necessary.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
Team Lead – Inside Supply
Value Drive Technologies Private Limited – Spinny
04.2019 - 04.2022
- Create an inspiring team culture, safe supportive and enthusiastic and with good, clear communication.
- Follow processes for objective setting, monitoring and review.
- Define, agree and support personal development plans for team members.
- Hold regular team and individual review meetings
- Identify challenges and opportunities in regards to bottlenecks, lead time, inventory shortages, planning efficiency and any other issues.
- Seek to improve planning best practice through understanding of key planning systems and processes.
- Contribute to new launch planning in order to execute plans to deliver customer expectations on time.
- The ideal candidate for the role will be -
- Knowledge of Supply Chain Systems & Processes
- Proficient in the use of Microsoft Excel, Word and Power-point
- Ability to understand and analyse highly complex material.
- Good organisation and prioritisation skills.
- Strong communication skills - at customer and supplier level
- Strong experience within supply chain environment, preferably in a team lead role.
- Working knowledge of supply chain planning parameters.
- Experience in collaboration with the key stakeholders E.G. supply chain, manufacturing, operations and commercial functions.
Senior Quality Analyst – Inside Supply Corporate Sales
Hinduja Global Solutions Private Limited
06.2019 - 03.2020
- Excellent interpersonal and communication skills to work within a team environment and collaborate with other professionals
- Ability to develop and implement policies and procedures throughout the process of software development
- Critical thinking and analysis skills to determine security risks to data, hardware, and software
- Mastery in analyzing business, technical, and functional needs and requirements
- Strong attention to detail to identify, record, and prioritize issues as they arise
- Solid report writing skills and command of written communication
- Troubleshooting and creative thinking to present viable solutions as problems arise.
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Quality Assurance Analyst
Home Credit India Finance Private Limited
08.2016 - 06.2019
- Regular dipstick on floor related to product & process.
- Document feedback on daily bases.
- Documented feedback to the operator & management
- Analyze the root causes for the defects identified through the audits using basic quality tools.
- Analyze trends and submit recommendations to Management for the top 80% defects identified each week/month.
- Lead a "minimum" of 4 calibration sessions every month and publish findings from the calibration sessions to the management in order to gauge the understanding of the agent.
- Audit the calls regularly and share the Feedback to relevant operators.
- Make recommendations to help reduce process variation and eliminate errors.
- Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
- Escalate unresolved issues to particular department and work with Management to resolve the issues.
Quality Assurance Analyst
Zoomcar India Private Limited
07.2015 - 06.2016
- Regular dipstick on floor related to product & process.
- Document feedback on daily bases.
- Documented feedback to the operator & management
- Processed weekly & monthly reports (Agent wise, TL Wise)
- Sharing the TNI ( Training needed inputs to improve the quality score.
- Audit the calls regularly and share the Feedback to relevant operators.
- Make recommendations to help reduce process variation and eliminate errors.
- Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
- Escalate unresolved issues to particular department and work with Management to resolve the issues.
- Assist in implementing changes or modifications to the department's evaluation process
- Analyze the root causes for the defects identified through the audits using basic quality tools.
- Analyze trends and submit recommendations to Management for the top 80% defects identified each week/month.
- Lead a "minimum" of 4 calibration sessions every month and publish findings from the calibration sessions to the management in order to gauge the understanding of the agent.
Quality Analyst
Holidayiq.com( Leisure& Lifestyle Information Services Private Limited
02.2012 - 02.2015
- Regular dipstick on floor related to product & process.
- Document feedback on daily bases.
- Documented feedback to the vendors & Quality team
- Processed weekly & monthly reports (Agent wise, TL Wise)
- Sharing the TNI ( Training needed inputs to improve the quality score.
- Audit the calls regularly and share the TNI to the vendors.
- In the role of a QA, my duties are to train the new hired agents on process and ensure their certification by giving necessary feedback
- Handling user complaints through email.Make recommendations to help reduce process variation and eliminate errors.
- Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
- Escalate unresolved issues to particular department and work with Management to resolve the issues.
- Assist in implementing changes or modifications to the Quality Assurance department's evaluation process
- Analyze the root causes for the defects identified through the audits using basic quality tools.
- Analyze trends and submit recommendations to Management for the top 80% defects identified each week/month.
- Lead a "minimum" of 4 calibration sessions every month and publish findings from the calibration sessions to the QA team and management in order to gauge the understanding of the agent.
Senior Customer Support Analyst
Integrated Software Solutions Private Limited
07.2009 - 02.2012
- It was a sales process ( International) Should call the clients and sell the SEO and SMM services to customers.
- Should achieve the on weekly and monthly Basis
Customer Support Executive
G7 Tech Solutions Private Limited.
09.2008 - 05.2009
- Should call the customers regarding their policy and retain the customer to active their insurance policy
- Should achieve the targets on daily basis
Education
BBA ( Bachelors program - Business Administration
Rajiv Gandhi Institute of Management & Technology
03.2015 - 03.2018
Secondary Schooling – 10th Standard -
Ex municipal High school Mandya
03.2004 - 03.2005
No Degree -
State Board of Tamil Nadu
Tamilnadu 05.2006 - 03.2008
Skills
Operations management
Personal Details & Others
- Name : Silambarasan M
- Father’s Name : Murugeshan P
- Sex : Male
- Marital Status : Married
- Nationality : Indian
- Hobbies : Travelling, Playing football
- Permanent Address : C/O Mukunda #863, Behind govt school, Halahalli, Mandya - 571401
- Known Languages : Kannada, English, Hindi, Tamil& Telugu.
- Date of Birth : 09-05-1989
Timeline
Operations Manager_supply
Beepkart
01.2025 - Current
Operations Manager
Smartstaff
12.2023 - 05.2024
Operations Manager – Inside Sales
Datasigns Technologies Pvt Ltd _ Myshubhlife
01.2023 - 11.2023
Operations Manager – Online Sales & Compliances
Incredible Technologies Private Limited – CredR
05.2022 - 10.2022
Senior Quality Analyst – Inside Supply Corporate Sales
Hinduja Global Solutions Private Limited
06.2019 - 03.2020
Team Lead – Inside Supply
Value Drive Technologies Private Limited – Spinny
04.2019 - 04.2022
Quality Assurance Analyst
Home Credit India Finance Private Limited
08.2016 - 06.2019
Quality Assurance Analyst
Zoomcar India Private Limited
07.2015 - 06.2016
BBA ( Bachelors program - Business Administration
Rajiv Gandhi Institute of Management & Technology
03.2015 - 03.2018
Quality Analyst
Holidayiq.com( Leisure& Lifestyle Information Services Private Limited
02.2012 - 02.2015
Senior Customer Support Analyst
Integrated Software Solutions Private Limited
07.2009 - 02.2012
Customer Support Executive
G7 Tech Solutions Private Limited.
09.2008 - 05.2009
No Degree -
State Board of Tamil Nadu
05.2006 - 03.2008
Secondary Schooling – 10th Standard -
Ex municipal High school Mandya
03.2004 - 03.2005
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