Overview
Work History
Education
Skills
Summary
Certification
Education
Timeline
Generic
Silova Jen

Silova Jen

Bengaluru

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Transformation Consultant

IBM
Bengaluru
12.2021 - Current
  • 3 years of experience in Kinaxis and have functional experience in configuring various workbooks and worksheets. Creating and configuring resources from scratch.
  • Supporting Kinaxis resources in resolving the issues related to Demand Planning, Workbooks, Dashboards, or any other resources.
  • Configured a few changes as required by the user, such as adding worksheet expressions and functional capabilities, such as sorting and grouping.
  • Experience in configuring dashboards where the client wanted to create a dashboard for demand planning to display functions such as forecast accuracy, actual vs. forecast comparison, and metrics such as MAPE, WAPE.
  • Proficient in working through demand planning issues and refining statistical models to achieve accurate forecasts in Kinaxis.
  • Issue handling and bug fixes, worked on P2 and P3 level issue fixes as per users' requests. Fixed various production issues causing improper functioning of some resources. Experienced in ticket handling and Jira tool.
  • Performed solution upgrades by coordinating with the Kinaxis Support team, and also did post-validation of the environment after the upgrades.
  • Configured changes as per user requirements, and performed solution release management from QUAL to Prod instance (resource package, data model change), and project deployment.
  • Good leadership skills within the team also coordinate and perform necessary knowledge transfer for new joiners, as well as task distribution within the team. Trained and mentored employees to maximize team performance.
  • Developing the testing strategy for the project (KHC project) in Blue Yonder as a part of this project for a year.
  • Documentation of testing done in each module in Blue Yonder.

SAP APO Consultant L1

Tech Mahindra
Bengaluru
05.2018 - 12.2021
  • Worked on SAP APO Demand Planning, Monitoring Jobs and handling Tickets .
  • Adding or deleting the steps in process chain as per business and user request
  • Monitoring the daily jobs and take actions if any issue occurred during the run.
  • Testing in SANDBOX, DEVELOPMENT , REGRESSION and PREPROD system.
  • Performing import all validations in Production system.
  • Weekly communicating to project management nd stakeholder about status of project DOR and WOR calls.
  • Solving Tickets and working on issue raised in Service Now tool.
  • Actively listened to customers to fully understand requests and address concerns.
  • Picked up additional tasks to aid team success.

Education

Bachelor of Engineering - Mechanical Engineering

Canara Engineering College
Mangalore, KA
2017

Skills

  • Kinaxis Maestro
  • Demand Planning
  • Supply planning
  • Dashboard configuration
  • Ticket management
  • Change management
  • Client communication
  • Testing and validation
  • User training
  • Process improvement
  • Proficient in working through demand planning issues and refining statistical models to generate forecasts
  • Solving tickets and working on issues raised in the ServiceNow tool, I am efficient with tools like SAP ECC, Kinaxis Maestro, Jira Service Management, and Qmetry

Summary

  

  • 7 years of experience in supply chain, primarily in demand planning
  • 3 years of hands-on experience with the Kinaxis Rapid Response tool
  • Knowledge on creating a workbook, worksheets, generating forecasts, and other resources of Kinaxis
  • Experience working on client use cases related to demand and supply planning
  • Worked on Kinaxis dashboard configuration for a client demonstration about its workings and functionalities
  • Good authoring skills, technically and functionally, in Kinaxis Maestro
  • I worked for FMCG and pharma industry clients, mainly as an AMS support consultant Knowledge on Jira service managemnet for ticket handling and distribution within the team.
  • Worked on SAP APO demand planning, monitoring jobs, and handling tickets

Certification

  • Kinaxis Contributor Level 1
  • Kinaxis Author Level 1
  • Kinaxis Author Level 2
  • Kinaxis Demand Planning badge
  • Kinaxis Order Fulfilment badge
  • Kinaxis Solution consultant level 1

Education

Bachelor of Engineering, Mechanical Engineering, 2017

Canara Engineering College, Mangalore, KA

Timeline

Business Transformation Consultant

IBM
12.2021 - Current

SAP APO Consultant L1

Tech Mahindra
05.2018 - 12.2021

Bachelor of Engineering - Mechanical Engineering

Canara Engineering College

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Silova Jen