SUSHANT KUMAR BARIK
Bhadrak
Summary
I aspire to excel in my professional while contribute actively to organization mission my perseverance for learning more; combine with my confidence will definitely help meeting various challenges at my work place.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Housekeeping Cluster Manager
Bloom Suites
10.2024
- Supervision and Staff Management: Recruiting, training, and supervising housekeeping staff across multiple hotels. Creating and managing staff schedules and duty rosters. Conducting performance reviews and addressing any disciplinary actions.
- Operational Management: Ensuring all guest rooms and public areas meet established cleanliness standards. Overseeing the cleaning and maintenance of all areas, including guest rooms, corridors, and public spaces. Developing and implementing cleaning schedules and procedures. Managing inventory of cleaning supplies, linens, and amenities, placing orders as needed.
- Quality Control and Guest Satisfaction: Conducting regular inspections of rooms and public areas to ensure cleanliness. Handling guest complaints and requests related to housekeeping services. Taking steps to improve housekeeping operations and guest satisfaction.
- Budget and Cost Management: Developing and managing the housekeeping budget for the cluster. Ensuring cost-effective operations and resource allocation.
- Health and Safety Compliance: Implementing and enforcing safety and sanitation protocols. Ensuring compliance with health and safety regulations.
- Communication and Collaboration: Collaborating with other hotel departments, such as front desk and maintenance, to address guest and facility issues. Communicating with hotel management regarding housekeeping operations and issues.
- Training and Development: Providing training to housekeeping staff on cleaning procedures, safety protocols, and guest service standards. Identifying and addressing training needs within the housekeeping team.
- Inventory Management: Maintaining accurate records of linen, cleaning supplies, and equipment inventory. Ensuring adequate stock levels and ordering supplies as required.
- Reporting: Preparing reports on housekeeping activities, including performance, inventory, and expenses. Sharing reports with hotel management and other relevant stakeholders.
Deputy Manager Housekeeping
Bloom Suites
10.2023 - 10.2024
- Quality Control: They conduct regular inspections of guest rooms and public areas, ensuring they meet the hotel's cleanliness and maintenance standards.
- Inventory Management: The Deputy Manager helps monitor and manage cleaning supplies, linens, and other housekeeping-related inventory, ensuring adequate stock levels.
- Training and Development: They may assist in training new housekeeping staff, providing guidance and support to ensure they are proficient in their roles.
- Guest Satisfaction: The Deputy Manager responds to guest inquiries and complaints related to housekeeping, aiming to resolve issues and maintain a high level of guest satisfaction.
- Deputizing for the Manager: In the absence of the Housekeeping Manager, the Deputy Manager takes charge of the department, ensuring smooth operations and maintaining service standards.
- Scheduling and Staff Management: They may assist in creating staff schedules, assigning tasks, and managing staff performance.
- Assisting with Budgeting and Forecasting: They may support the Housekeeping Manager in budgeting for operating expenses and forecasting future needs.
- Ensuring Compliance with Regulations: The Deputy Manager helps ensure that housekeeping practices adhere to health and safety regulations.
- Liaising with other Departments: They may work with other departments like Front Desk, Maintenance, and Food & Beverage to coordinate tasks and resolve issues.
Assistant Manager Housekeeping
Bloom Suites
04.2022 - 10.2023
- Staff Management: Recruiting, training, and supervising housekeeping staff, including assigning tasks, creating schedules, and conducting performance reviews.
- Inventory Management: Monitoring and maintaining stock levels of cleaning supplies, linens, and equipment, ensuring adequate supplies are available while controlling costs.
- Quality Control: Inspecting guest rooms and public areas to ensure they meet established cleanliness and safety standards, addressing any deficiencies or complaints.
- Guest Satisfaction: Responding to guest requests and resolving any issues related to housekeeping services, striving to exceed guest expectations.
- Budget Management: Assisting with the housekeeping department budget, monitoring expenses, and contributing to cost-effective operations.
- Compliance: Ensuring that housekeeping operations adhere to health and safety regulations, implementing and maintaining safety protocols.
- Communication: Facilitating effective communication between housekeeping staff, other hotel departments, and guests.
- Training: Providing on-the-job training and mentorship to housekeeping staff, fostering a positive and productive work environment.
- Reporting: Assisting in preparing reports on housekeeping activities, staff performance, and other relevant metrics.
- Coordination: Collaborating with other departments, such as front desk and maintenance, to ensure smooth and efficient hotel operations.
- Special Projects: Participating in special projects or initiatives related to housekeeping, such as implementing new procedures or improving efficiency.
Supervisor
Bloom Suites
02.2020 - 04.2022
- Supervision and Staff Management: Oversee and manage the housekeeping staff, including assigning tasks, scheduling shifts, and providing guidance and support. Train new housekeeping employees on cleaning procedures, safety protocols, and hotel policies. Monitor employee performance, provide feedback, and address any issues or concerns.
- Cleanliness and Maintenance: Inspect guest rooms, public areas, and back-of-house spaces to ensure they meet established cleanliness standards. Ensure all areas are clean, well-maintained, and ready for guests, including checking for cleanliness, functionality of amenities, and necessary repairs. Implement and enforce cleaning procedures and protocols to maintain a consistent level of cleanliness throughout the hotel.
- Inventory and Supply Management: Maintain an accurate inventory of cleaning supplies, linens, and other housekeeping equipment. Monitor stock levels and order supplies as needed to ensure adequate availability.
- Guest Satisfaction: Address guest complaints and requests related to housekeeping services promptly and professionally. Ensure a positive and comfortable experience for guests by maintaining a clean and welcoming environment.
- Safety and Compliance: Ensure all housekeeping staff adhere to safety and hygiene regulations. Promote a safe working environment for housekeeping staff and guests.
- Communication and Collaboration: Communicate effectively with other departments, such as front desk and maintenance, to coordinate guest services and address maintenance issues. Provide regular reports and updates to management on housekeeping operations, staff performance, and inventory levels.
Supervisor
Golden Tulip
11.2019 - 02.2020
- Supervision and Staff Management: Oversee and manage the housekeeping staff, including assigning tasks, scheduling shifts, and providing guidance and support. Train new housekeeping employees on cleaning procedures, safety protocols, and hotel policies. Monitor employee performance, provide feedback, and address any issues or concerns.
- Cleanliness and Maintenance: Inspect guest rooms, public areas, and back-of-house spaces to ensure they meet established cleanliness standards. Ensure all areas are clean, well-maintained, and ready for guests, including checking for cleanliness, functionality of amenities, and necessary repairs. Implement and enforce cleaning procedures and protocols to maintain a consistent level of cleanliness throughout the hotel.
- Inventory and Supply Management: Maintain an accurate inventory of cleaning supplies, linens, and other housekeeping equipment. Monitor stock levels and order supplies as needed to ensure adequate availability.
- Guest Satisfaction: Address guest complaints and requests related to housekeeping services promptly and professionally. Ensure a positive and comfortable experience for guests by maintaining a clean and welcoming environment.
- Safety and Compliance: Ensure all housekeeping staff adhere to safety and hygiene regulations. Promote a safe working environment for housekeeping staff and guests.
- Communication and Collaboration: Communicate effectively with other departments, such as front desk and maintenance, to coordinate guest services and address maintenance issues. Provide regular reports and updates to management on housekeeping operations, staff performance, and inventory levels.
Supervisor
Indismart Kolkata
03.2018 - 10.2019
- Supervision and Staff Management: Oversee and manage the housekeeping staff, including assigning tasks, scheduling shifts, and providing guidance and support. Train new housekeeping employees on cleaning procedures, safety protocols, and hotel policies. Monitor employee performance, provide feedback, and address any issues or concerns.
- Cleanliness and Maintenance: Inspect guest rooms, public areas, and back-of-house spaces to ensure they meet established cleanliness standards. Ensure all areas are clean, well-maintained, and ready for guests, including checking for cleanliness, functionality of amenities, and necessary repairs. Implement and enforce cleaning procedures and protocols to maintain a consistent level of cleanliness throughout the hotel.
- Inventory and Supply Management: Maintain an accurate inventory of cleaning supplies, linens, and other housekeeping equipment. Monitor stock levels and order supplies as needed to ensure adequate availability.
- Guest Satisfaction: Address guest complaints and requests related to housekeeping services promptly and professionally. Ensure a positive and comfortable experience for guests by maintaining a clean and welcoming environment.
- Safety and Compliance: Ensure all housekeeping staff adhere to safety and hygiene regulations. Promote a safe working environment for housekeeping staff and guests.
- Communication and Collaboration: Communicate effectively with other departments, such as front desk and maintenance, to coordinate guest services and address maintenance issues. Provide regular reports and updates to management on housekeeping operations, staff performance, and inventory levels.
Training Supervisor
HHI Odisha
02.2015 - 12.2017
- Training new staff: They onboard new housekeeping staff by teaching them proper cleaning procedures, safety protocols, and the hotel's specific standards.
- Providing ongoing training: They conduct regular training sessions to refresh staff on best practices, introduce new techniques, and ensure consistent service delivery.
- Developing training materials: They may create or adapt training materials, such as SOPs (Standard Operating Procedures), to ensure clarity and consistency.
- Supervision and Management: Assigning tasks and delegating responsibilities: They distribute daily tasks and responsibilities to housekeeping staff, ensuring optimal workload distribution. Monitoring staff performance: They observe staff performance during cleaning tasks, providing feedback and guidance to improve efficiency and quality. Conducting quality control checks: They inspect rooms and common areas to ensure they meet the hotel's cleanliness standards. Managing schedules: They create and manage staff schedules, including arranging for replacements during absences. Addressing performance issues: They handle staff performance problems and implement corrective actions, including coaching and counseling.
Minibar Cum Guest Service Associate
Ramada Carvela Beach Resorts
07.2013 - 03.2014
- Restocking and Inventory Management: Regularly checking and replenishing mini-bar items (drinks, snacks). Maintaining accurate inventory records and reporting stock levels. Ensuring proper rotation of products to minimize spoilage.
- Cleaning and Maintenance: Keeping mini-bars clean and organized, including shelves, drawers, and the refrigerator/freezer. Defrosting freezers when necessary. Reporting any maintenance or repair needs to the appropriate department.
- Customer Service: Interacting with guests, answering questions about mini-bar items, and addressing special requests. Ensuring guests are aware of what is available in the mini-bar.
- Billing and Reporting: Accurately recording mini-bar usage for guest billing. Completing necessary paperwork and reports related to inventory and sales.
- Other Duties: May be required to assist with other housekeeping or front desk tasks as needed. Following all safety and security procedures. Adhering to hotel standards for cleanliness and presentation.
Resort Attendant
Park Hyatt Goa Resorts & Spa
11.2009 - 03.2013
- Cleaning: This includes making beds, changing linens, dusting furniture and fixtures, vacuuming and mopping floors, cleaning bathrooms, and emptying trash.
- Restocking: Replenishing guest room supplies like toiletries, towels, and amenities.
- Reporting Maintenance Issues: Notifying the appropriate department about any maintenance problems or damages in the rooms.
- Customer Service: Responding to guest requests, providing information about the hotel and surrounding area, and resolving complaints or concerns related to their rooms.
- Maintaining Inventory: Keeping track of cleaning supplies and notifying supervisors when restocking is needed.
- Adhering to Safety and Sanitation Standards: Following all health and safety protocols to ensure a clean and safe environment for guests.
- Other Duties: May include delivering items on loan to guests, providing turndown service, and assisting with special requests
Education
11th -
Odisha Board Education
01.2001
10th - undefined
Odisha Board Education
01.2000
Skills
leadership, operational efficiency, and high cleanliness standards, showcasing skills in staff training, inventory management, and guest satisfaction
Interests
Cooking Food, Hearing Songs & Singing Song, Playing Cricket, Reading book
Timeline
Housekeeping Cluster Manager
Bloom Suites
10.2024
Deputy Manager Housekeeping
Bloom Suites
10.2023 - 10.2024
Assistant Manager Housekeeping
Bloom Suites
04.2022 - 10.2023
Supervisor
Bloom Suites
02.2020 - 04.2022
Supervisor
Golden Tulip
11.2019 - 02.2020
Supervisor
Indismart Kolkata
03.2018 - 10.2019
Training Supervisor
HHI Odisha
02.2015 - 12.2017
Minibar Cum Guest Service Associate
Ramada Carvela Beach Resorts
07.2013 - 03.2014
Resort Attendant
Park Hyatt Goa Resorts & Spa
11.2009 - 03.2013
10th - undefined
Odisha Board Education
11th -
Odisha Board Education
Declaration
I hereby declare that all the statements made in this application above are true and correct to the best of my knowledge and believe. Place: Date: Signature
Personal details
- Father name: Mr. suryamani barik
- Date of birth: 21-11-1985
- Gender: Male
- Marital Status: married
- Permanent address: Mr. sushant kumar barik, Village- mustafapur, post - dobal, district- bhadrak, State odisha pin code- 756001.