Silvana Moleta
Sales And Customer Support
Melbourne
Summary
Experienced customer support and administrative expert with more than 15 years in remote roles, focusing on data entry, CRM systems, and client communication. Proven ability to handle high-volume workloads accurately while driving sales support and customer satisfaction. Adept at independent work, consistently achieving KPIs, and rapidly adapting to evolving processes and tools.
Overview
14
14
years of professional experience
Work History
Hygiene Technician
Initial (Rentokil), Australia
12.2024 - 11.2025
- Managed daily scheduling, CRM updates, and service reporting across multiple client accounts
- Handled customer communication including confirmations, follow-ups, and issue resolution
- Maintained accurate digital records and compliance documentation
- Supported internal coordination and reporting tasks
- Achievements:
- Improved scheduling efficiency, reducing delays by 15%
- Maintained consistently high customer satisfaction through timely communication
Stocktaker (Part-Time)
RGIS, Melbourne
Melbourne
01.2019 - 09.2025
- Implemented effective stock tracking and reporting systems, boosting visibility across operations.
- Achieved nearly 10% sales growth by optimizing inventory management processes.
Hygiene Technician
Borg Enterprises, Australia
03.2024 - 12.2024
- Responded to customer queries and coordinated service delivery
- Maintained digital logs, reports, and compliance data
- Achievements:
- Reduced response times by improving tracking and documentation workflows
Inclusion Support Assistant
United Church of Victoria & Tasmania
01.2015 - 01.2020
- Maintained records, reports, and communication logs
- Coordinated scheduling and administrative support tasks
- Achievements:
- Improved communication workflows between stakeholders
Merchandiser
Cherub Baby, Melbourne
Melbourne
01.2012 - 01.2015
- Managed stock tracking and reporting
- Achievements:
- Contributed to ~10% increase in sales through better stock visibility
Education
Certificate I - Integration Aide
RMIT University
01.2015
Skills
High-accuracy data entry
CRM management skills (Salesforce, HubSpot, Zoho)
Support services (email, chat, phone)
Lead generation strategies
Appointment scheduling and calendar organization
Virtual admin support
Data organization (Excel, Google Sheets)
Remote communication platforms (Zoom, Slack, Teams)
TOOLS & SYSTEMS
Salesforce | HubSpot | Zoho | Microsoft Office | Google Workspace | Zoom | Teams
Timeline
Hygiene Technician
Initial (Rentokil), Australia
12.2024 - 11.2025
Hygiene Technician
Borg Enterprises, Australia
03.2024 - 12.2024
Stocktaker (Part-Time)
RGIS, Melbourne
01.2019 - 09.2025
Inclusion Support Assistant
United Church of Victoria & Tasmania
01.2015 - 01.2020
Merchandiser
Cherub Baby, Melbourne
01.2012 - 01.2015
Certificate I - Integration Aide
RMIT University