Simab MANSURI
Ahmedabad
Summary
Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
12
12
years of professional experience
Work History
Sales Associate
Gelmek healthcare pvt ltd.
Ahmedabad
10.2022 - Current
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to company initiatives and achieved established goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Built and maintained relationships with peers and upper management to drive team success.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Client Service Executive
Medusin service Pvt Ltd.
Ahmedabad
04.2019 - 06.2022
- Submitted appeals using provider portals and phone communication.
- Documented all communications with insurers, both verbal and written.
- Analyzed trends in denials, rejections, underpayments to improve reimbursement rates.
- Developed and implemented billing procedures to ensure accurate and timely payment of claims.
- Maintained an organized filing system for all documents related to medical billings and collections.
- Ensured compliance with HIPAA regulations related to confidentiality of health care information.
- Reconciled discrepancies between payment postings and invoices received from providers.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Worked closely with other departments such as accounting and customer service to ensure accurate processing of claims and payments.
- Analyzed customer data trends to identify areas of improvement for better service delivery.
- Processed client orders in a timely manner, ensuring accuracy and quality of service.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Attended training sessions regularly to stay updated on new product features and industry trends.
- Provided customer service support to clients, responding quickly and accurately to inquiries.
Client Service Representative
Tech Mahindra
Ahmedabad
12.2018 - 02.2019
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Mahindra Holidays and Resorts Ltd
Sales executive
Ahmedabad
06.2017 - 10.2018
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
HDB Finance Ltd.
Junior officer
Ahmedabad
11.2012 - 12.2016
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
B.com - Commerce
Shah C.k.muncipal College
Kalol06-2002
Skills
- Customer service
- Point of sale operation
- Sales analysis
- Inventory management
- Customer relationship management
- Product knowledge
- Employee training
- Team collaboration
- Conflict resolution
- Effective communication
- Sales strategy development
- Problem solving
- Multitasking capacity
- Upselling and cross selling
Languages
English
First Language
Hindi
Beginner (A1)
A1
Gujarati
Beginner (A1)
A1
Websites
Timeline
Sales Associate
Gelmek healthcare pvt ltd.
10.2022 - Current
Client Service Executive
Medusin service Pvt Ltd.
04.2019 - 06.2022
Client Service Representative
Tech Mahindra
12.2018 - 02.2019
Mahindra Holidays and Resorts Ltd
Sales executive
06.2017 - 10.2018
HDB Finance Ltd.
Junior officer
11.2012 - 12.2016
B.com - Commerce
Shah C.k.muncipal College