Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
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Simarbir Singh Bhatia

New Delhi

Summary

Agile and Waterfall delivery expert with a strong track record and 14.4 years of Experience in Project Management and Service Delivery. Skilled in facilitating ceremonies, coaching teams, managing scope, risks, and budgets, and ensuring seamless release readiness. Adept at optimizing processes, improving service performance, and aligning delivery with business goals. Delivered complex programs on time, within scope, and budget.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager

Airtel International LLP
Gurugram
08.2021 - Current
  • Led technology delivery for Airtel Money across 14 African countries, delivering Bill Payments, Collections, Disbursements, and Remittance products.
  • Directed SAFe 6 Agile transformation across OpCo IT divisions; facilitated PI Planning for 8 ARTs, improving release predictability +25% and reducing dependency conflicts –35%.
  • Managed budgets $1M–$50M+, delivering within ±5% and improving ROI +40% via Lean Portfolio Management.
  • Boosted team velocity +30% and delivery speed +40% through Agile coaching and DevOps enablement.
  • Achieved 90–98% on-time delivery; supported initiatives driving $10M+ annual revenue uplift.
  • Cut project cycle times –40%, deployment lead times –50%, and critical incidents –50% via automation and Agile adoption.
  • Reduced attrition –15% by building Communities of Practice and scaling agile capabilities.

Project Manager

Wipro Technology Limited
Gurugram
06.2021 - 08.2024
  • Led 4–6 cross-functional Scrum teams, achieving 97% on-time delivery and reducing cycle time by 35% through Agile coaching and servant leadership.
  • Removed blockers and facilitated Agile ceremonies (planning, reviews, retrospectives, daily stand-ups), improving sprint goal attainment from 82% to 98%.
  • Partnered with Product Owners to prioritize backlogs, align vision, and manage budgets of $1M–$50M.
  • Improved CSAT +20%, NPS +15 points, and maintained >98% SLA compliance.
  • Boosted team engagement scores by +18 points through mentorship, training, and fostering a growth mindset.
  • Directed 24/7 support for 50+ mission-critical applications with 99.5% SLA compliance and cut high-severity incidents by 45%.
  • Implemented monitoring automation, saving 5,200+ person-hours/year and reducing MTTR by 38%.
  • Led major incident management, resolving P1 outages 50% faster and ensuring zero downtime during 15+ go-lives impacting millions of users.

Senior Engineer

Magna Infotech (Mahindra Comviva)
Gurugram
12.2012 - 06.2014
  • Managed 12+ VAS products (CRBT, SMSC, USSD, IVR, OTT, LBS) with 99.95% uptime, driving +22% YoY engagement and NPS +15 points.
  • Integrated VAS with core network (HLR, MSC, IN, Billing, PCRF), cutting failures 35% and activation time 40%; launched 5 new services.
  • Achieved 100% TRAI compliance, zero-defect go-lives, and reduced post-launch incidents 28%.
  • Improved MTTR 45% by resolving outages in 22 min avg and delivering 30% faster vendor resolutions via SLA optimization.

L2 Support Engineer

Utiba Mobility Pte. Ltd.
Gurugram
02.2012 - 12.2012
  • Delivered 24/7 L2 support for transactional apps handling 1M+ daily STK & web recharges, ensuring 99.9% uptime and cutting downtime 30% YoY.
  • Boosted transaction success rate to 97% via proactive monitoring, RCA, and permanent fixes; reduced repeat incidents 40%.
  • Coordinated deployments & hotfixes with zero critical failures, optimized recharge flows for 25% lower latency, and improved reconciliation accuracy to 100%.
  • Partnered with VAS, IN, Billing, CRM & Payment Gateway teams to resolve integration issues, achieving faster MTTR and 100% DR recovery in simulations.

L2 Support Engineer

Randstad India Pvt.Ltd (For Nokia Siemens Networks)
Noida
02.2010 - 08.2010
  • Managed 24/7 monitoring and maintenance of 350+ NSS & Packet Core elements, ensuring 99.99% uptime for 50M+ subscribers.
  • Resolved 95% incidents within SLA, and improved GPRS/EDGE/3G/4G session success rate by 8%.
  • Handled 100+ critical alarms daily, coordinating with vendors and cross-functional teams to minimize service impact.

Jr. Programmer

ATS InfoTech Pvt. Ltd
Noida
07.2008 - 02.2010
  • Compiled, linked, troubleshot, and debugged daily check-ins, ensuring seamless integration and build stability.
  • Recognized as a key contributor, earning expanded responsibilities for Web-site development.
  • Designed and developed interactive, user-friendly web pages using HTML, integrating them into the payroll system to enhance usability and navigation.

Education

Bachelor of Technology - Electronics and Communication Engineering

Guru Gobind Singh Indraprastha University
New Delhi
01.2008

Skills

  • Agile & Waterfall Delivery
  • Project Lifecycle Management
  • IT Service Management
  • SLA & KPI Management
  • Risk & Issue Resolution
  • Release Readiness
  • Agile & DevOps Transformation
  • Digital Product Delivery
  • Vendor & Stakeholder Management
  • Process Optimization
  • Automation & RPA
  • Multi-Geo Delivery Leadership

Certification

  • Certified SAFe 6 Agilist, 07/01/24
  • Certified Kubernetes Administrator (CKA), 02/01/24
  • Project Management Professional (PMP), 12/01/21
  • AWS Certified Cloud Practitioner (AWS), 03/01/21
  • Certified ScrumMaster (CSM), 07/01/19

Affiliations

  • Grafana
  • Docker
  • Kubernetes
  • AppDynamics
  • Prometheus
  • Bitbucket
  • Jenkins
  • Kong
  • Linux
  • Kibana
  • MacOS
  • Windows
  • Kafka
  • Oracle 12c
  • JIRA
  • ServiceNow
  • Confluence

Timeline

Senior Manager

Airtel International LLP
08.2021 - Current

Project Manager

Wipro Technology Limited
06.2021 - 08.2024

Senior Engineer

Magna Infotech (Mahindra Comviva)
12.2012 - 06.2014

L2 Support Engineer

Utiba Mobility Pte. Ltd.
02.2012 - 12.2012

L2 Support Engineer

Randstad India Pvt.Ltd (For Nokia Siemens Networks)
02.2010 - 08.2010

Jr. Programmer

ATS InfoTech Pvt. Ltd
07.2008 - 02.2010

Bachelor of Technology - Electronics and Communication Engineering

Guru Gobind Singh Indraprastha University

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Simarbir Singh Bhatia