Simarjeet Singh
Summary
Dynamic and results-driven Sales Operations professional with 7 years of experience in optimizing sales processes, driving operational efficiency, and supporting strategic decision-making. Expertise in data analysis, CRM management (Salesforce), sales forecasting, and performance tracking to enhance productivity and revenue growth. Proven track record of collaborating with cross-functional teams to streamline operations, improve workflow automation, and deliver actionable insights for sales strategy. Adept at building custom reports and dashboards, ensuring seamless execution of sales initiatives, and identifying process improvement opportunities to support business objectives.
Overview
7
7
years of professional experience
Work History
Sales Operations Specialist
Moody's Analytics
01.2024 - Current
- End-to-End Order Processing: Managed the entire order lifecycle for new sale and renewal, from order placement to fulfillment, ensuring accuracy and timely delivery of customer orders
- Salesforce Order Management: Utilized Salesforce for order entry, tracking, and management, ensuring accurate data updates and real-time visibility into order status
- CRM & ERP Integration: Leveraged CRM (Salesforce) to synchronize order data, and update customer records for seamless operations
- Quoting: Quoting and Pricing adjustments for the the deals as per the business requirement via Salesforce CPQ.
- Order Processing & Fulfillment: Managed the end-to-end order processing lifecycle, ensuring timely and accurate entry, fulfillment, and delivery of customer orders
- Contract Drafting & Review: Drafted, reviewed, and negotiated a variety of contracts, including vendor agreements, service contracts, and partnership deals, ensuring compliance with legal and business requirements
- Stakeholder Coordination: Collaborated with legal, finance, Pricing and sales teams to ensure seamless contract approval processes and alignment with business objectives
- Compliance : Ensure to review all the deals are processed and adhere to internal policies.
Deal Strategy Support
HCL TECH
07.2022 - 12.2023
- Sales support: Support and Work with Commercial Managers, Legal, Pricing managers & other stakeholders during Google Cloud Contract creations and Negotiations, Deal structure,Redlines, Non-Standard contractual request reviews & approvals to ensure legal & policy compliance (CLM).
- Pricing: Worked closely with the pricing team and Quoting deals based on the customer requirement and negotiation in Salesforce.
- Customer Relationship Management: Regular meetings with sales reps, pricing managers, Deal managers and other stakeholders to understand business requirements and deliver accordingly. (setting realistic expectations with regards to ETAS, process & company policy).
- Quote creation: Quote lines, quote discount Approvals, quote pricing configurations & validation by using salesforce and CPQ automation.
- Contract Drafting & Review: Handle end-to-end appropriate support for Google Cloud contracts negotiations, approvals, drafting & execution process.
- Order processing : Handling order management post deal closure to process the fulfillment efficiently.
Team Leader
Telemaster India
01.2020 - 06.2022
- Led a sales team of 10-12 people for international voice process
- Handled escalations and ensured SLAs were met.
Lead generation specialist
Telemaster India
08.2017 - 12.2019
- Generated leads through cold calling and timely follow-ups on potential clients.
Education
BBE (Bachelor in Business Economics) -
Khalsa College, Delhi University
Delhi, DelhiLEAN SIX SIGMA GREEN BELT -
Simplilearn
Delhi, DelhiSkills
- Deal structuring
- Pricing strategy
- Contract lifecycle management
- order management
- CPQ
- MS Office
- Process improvement
- Opportunity, leads, and account management
Timeline
Sales Operations Specialist
Moody's Analytics
01.2024 - Current
Deal Strategy Support
HCL TECH
07.2022 - 12.2023
Team Leader
Telemaster India
01.2020 - 06.2022
Lead generation specialist
Telemaster India
08.2017 - 12.2019
BBE (Bachelor in Business Economics) -
Khalsa College, Delhi University
LEAN SIX SIGMA GREEN BELT -
Simplilearn
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