Simarpreet Kaur
New Delhi
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in issue resolution and communication. Skilled in MS Office and troubleshooting, I effectively enhanced customer experiences and collaborated on engaging game content at Ienergizer, ensuring accurate documentation and swift problem-solving. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
Noida
03.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Communicated product information clearly to enhance customer understanding.
- Answered customer inquiries and provided accurate information regarding products and services.
Executive Customer Service, Operations
Ienergizer
Noida
12.2021 - 02.2024
- Assisted in developing engaging game content for user experiences.
- Collaborated with teams to troubleshoot and resolve game-related issues.
- Maintained accurate documentation of game features and updates.
Education
B.A -
Delhi University
01.2021
12th -
C.B.S.E. Board
01.2018
10th -
C.B.S.E. Board
01.2016
Skills
- Operating systems: MS Windows XP, DOS, Windows 98
- General software: MS Word, PowerPoint, MS Excel, troubleshooting
- Issue resolution
- Customer service
- Communication skills
Languages
English, Hindi, Punjabi & French
Hobbies and Interests
Cooking, Travelling, Singing
Awards
Awards for Completion of the Targets, French Diploma from Alliance Franchise
Disclaimer
I hereby declare that the above written particulars are correct to the best of my knowledge. Date .................. Place: New Delhi (Simarpreet Kaur)
Timeline
Customer Service Representative
Teleperformance
03.2025 - Current
Executive Customer Service, Operations
Ienergizer
12.2021 - 02.2024
B.A -
Delhi University
12th -
C.B.S.E. Board
10th -
C.B.S.E. Board
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