SIMFA DAS
Receptionist Cum Back Office Administrator
29B, Haramohan Ghosh Lane, Phool Bagan, Kolkata
Summary
To be associated with an organisation that provides me an opportunity to explore myself fully and realise my potential willing to work as a key player in challenging and creative environment towards the growth of the organisation.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Dance Instructor
Bloomin Bud Dance School
Kolkata
02.2007 - 03.2020
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Motivated and encouraged students to practice dance routines to work toward set goals.
Caller Representative
Apex Enterprise
Kolkata
11.2021 - 07.2022
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Updated customer records in CRM to document interactions.
- Escalated complex matters to management to request information or appropriate action to resolve.
Receptionist
Zephyr Hospital
Kolkata
08.2022 - 12.2022
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Madhyamik Examination - Language, Science, Maths, Geography & History
West Bengal Board of Secondary Education
Kolkata 01.1999 - 02.2004
Associate in Commerce - Commerce
West Bengal Council of Higher Secondary Education
Kolkata 05.2004 - 05.2006
Associate in Bachelor of Commerce - Bachelor of Commerce
Calcutta University
Kolkata 08.2006 - 04.2008
Skills
Language - Hindi, English & Bengali
undefinedAccomplishments
- Awarded with Rajya Pal Purashkar from Shri Viren J Shah, The Governor of West Bengal for the excellence performance in Scout and Guide.
Certification
Office assistant Basic Course completed from Gandhi Institute of Computer Education and information technology.
Additional Information
The certified professional Make-up artist.
Timeline
Receptionist
Zephyr Hospital
08.2022 - 12.2022
Caller Representative
Apex Enterprise
11.2021 - 07.2022
Dance Instructor
Bloomin Bud Dance School
02.2007 - 03.2020
Associate in Bachelor of Commerce - Bachelor of Commerce
Calcutta University
08.2006 - 04.2008
Associate in Commerce - Commerce
West Bengal Council of Higher Secondary Education
05.2004 - 05.2006
Madhyamik Examination - Language, Science, Maths, Geography & History
West Bengal Board of Secondary Education
01.1999 - 02.2004
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