SIMHADRI SAIKUMAR
Srikakulam
Summary
Dedicated, with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
6
6
years of professional experience
Work History
Service Manager
OLA Eelectric Technologies Private Limited
Hyderabad
04.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Created detailed reports on service activities for senior management review.
Diagnoisis Engineer
Ola Fleet Technologies Private Limited
Visakhapatnam
01.2023 - 03.2024
- Handling the 3 experience centers at a time and Handled the field complaints also in my territory
- Handling the team and Kept the team to work in the right direction as per the management
- Job cards opening and closing in the timely manner
- Getting approvals from technical team for failure parts in vehicle and submitting failure parts to warranty cell
- Kept up-to-date knowledge of relevant regulations to verify work complied with legislation.
- Kept service champions regularly updated with progress, maintaining open, productive communication.
- Managed maintenance data records and tracked maintenance
Trainee services- Field
OLA Fleet Technologies Private Limited
Visakhapatnam
01.2022 - 12.2022
- Analysis, Diagnosis and Troubleshooting the issues in the vehicle
- Updating the errors in the vehicle to tech team and collecting the remarks for the same
- Handling the service champions under mine
Electrical Engineer
MEPF Infra
Visakhapatnam
05.2018 - 01.2020
- Developed and implemented electrical engineering strategies, plans and designs.
- Monitored project progress against established timelines in order to ensure timely completion.
- Utilized CAD drawings to provide design documentation.
Education
B.Tech - EEE
Sri Sivani College of Engineering
2018
Diploma of Higher Education - EEE
GMR Polytechnic
2015
SSC -
SSC
2012
Skills
- Diagnosis the vehicle
- Technical support
- Customer Service
- Staff Supervision
- Work Planning and Prioritization
- Performance Evaluations
- Positive Attitude
- Team and Cx handling
- Data Maintenance and Updating myself as per the organisation requirement
- Information collection and analysis
- After sales experience
- Basic AutoCAD expertise
- Schematic reading
Timeline
Service Manager
OLA Eelectric Technologies Private Limited
04.2024 - Current
Diagnoisis Engineer
Ola Fleet Technologies Private Limited
01.2023 - 03.2024
Trainee services- Field
OLA Fleet Technologies Private Limited
01.2022 - 12.2022
Electrical Engineer
MEPF Infra
05.2018 - 01.2020
B.Tech - EEE
Sri Sivani College of Engineering
Diploma of Higher Education - EEE
GMR Polytechnic
SSC -
SSC
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