Simi Jayesh
Team Leader
Summary
Dynamic and motivated professional with over 10 years of experience in banking collections, customer relationship management, office administration and team leadership. Proven ability to lead collection teams, coordinate with bank officials, manage customer accounts and achieve recovery targets. Skilled in client communication, reporting, team management and administrative operations. Looking forward to obtaining a challenging and rewarding position within a flourishing organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader - First Abu Dhabi Bank (FAB)
ARMEKA FINANCIAL CONSULTANTS PRIVATE LIMITED
08.2025 - Current
- Leading the collections team for First Abu Dhabi Bank (FAB).
- Monitoring team performance and ensuring collection targets are achieved.
- Coordinating with bank representatives and handling escalations.
- Preparing reports and supporting recovery operations.
- Tracing the customer and supporting recovery activities.
Team Leader - First Abu Dhabi Bank (FAB)
Fintrestle Ltd
04.2023 - 10.2025
- Managed a team handling FAB collection activities.
- Assigned work, monitored productivity and ensured timely recoveries.
- Coordinated with bank officials and prepared monthly operational reports.
- Assigned work allocations to the team.
- Ensured timely collections and recovery performance.
Office Administrator
Al Rabiyah for Real Estate Management & Maintenance
- Managed office administration and customer support.
- Coordinated maintenance requests and client communications.
- Prepared documentation and maintained office records.
Admin Executive - International Banking Recovery (ADCB)
AS Associates India
- Handled collection calls and customer follow-ups.
- Traced customer contact information.
- Performed administrative and documentation tasks.
Accounts & Administration Assistant
Cool Point LLC, Dubai
- Handled accounts and invoice generation.
- Prepared quotations.
- Managed incoming customer calls and administrative support.
International Banking Recovery Executive (FAB & RAK Bank)
Sunshine Solutions
- Managed collection calls and customer follow-ups.
- Conducted customer tracing.
- Coordinated field visit arrangements.
Debt Management Executive
Muthoot Microfin Ltd, India
- Managed delinquent customer accounts.
- Conducted collection activities and customer follow-ups.
- Collected customer feedback and prepared reports.
Receptionist cum Cashier
Best Legal Translation LLC, Abu Dhabi
- Managed front office operations.
- Handled telephone calls and customer inquiries.
- Collected cash payments and maintained records.
Customer Relationship Officer & Coordinator
Reliance General Insurance, India
- Issued insurance policies.
- Assisted customers with queries.
- Coordinated daily office operations.
Coordinator
ICICI Bank Ltd
09.2022 - 04.2023
- Prepared MIS reports.
- Handled customer care calls.
- Supported personal loan sales operations.
Education
Bachelor's - Arts
Mahatma Gandhi University
01.2006
Diploma - Fashion Designing
GITD
01.2015
Skills
- Team Leadership
- Banking Collections & Recovery
- Customer Relationship Management
- Office Administration
- Team Management
- Customer Service
- MS Excel
- MS Word
- MS Office
- Data Entry
- Documentation
- Reporting
- MIS
- Communication
- Negotiation
- Problem Solving
- Time Management
Certification
- Insurance Regulatory Development Authority of India (IRDAI), 2021-01-01
- Debt Recovery Agent, 2022-01-01
Personal Information
Marital Status: Married
Timeline
Team Leader - First Abu Dhabi Bank (FAB)
ARMEKA FINANCIAL CONSULTANTS PRIVATE LIMITED
08.2025 - Current
Team Leader - First Abu Dhabi Bank (FAB)
Fintrestle Ltd
04.2023 - 10.2025
Coordinator
ICICI Bank Ltd
09.2022 - 04.2023
Office Administrator
Al Rabiyah for Real Estate Management & Maintenance
Admin Executive - International Banking Recovery (ADCB)
AS Associates India
Accounts & Administration Assistant
Cool Point LLC, Dubai
International Banking Recovery Executive (FAB & RAK Bank)
Sunshine Solutions
Debt Management Executive
Muthoot Microfin Ltd, India
Receptionist cum Cashier
Best Legal Translation LLC, Abu Dhabi
Customer Relationship Officer & Coordinator
Reliance General Insurance, India
Bachelor's - Arts
Mahatma Gandhi University
Diploma - Fashion Designing
GITD