Simi Thomas

Operational Cost & Infrastructure Management

• Assessed and managed administrative expenditure across corporate and six manufacturing units.
• Authorized all administrative purchase requests for all factory locations.
• Identified and implemented cost optimization strategies to achieve annual savings across facility operations.
• Streamlined workforce by reducing support staff and promoting self-service initiatives at the corporate office.
• Deployed digital solutions for expense tracking, minimizing manual intervention.
• Maintained comprehensive monthly reports comparing administrative budgets and actual expenses.

Facility & Transport Management

• Upgraded office infrastructure to meet modern operational and aesthetic standards.
• Revamped employee transport systems to enhance safety and reliability.
• Improved expense management workflows, ensuring transparency and better control.
• Ensured continuous, efficient functioning of facility services, including housekeeping and security.

Employee Services & Support

• Oversaw end-to-end canteen operations, ensuring cleanliness, efficiency, and employee satisfaction.
• Maintained conducive and ergonomically optimized work environments at all locations.
• Managed employee travel and transport through efficient coordination with vendors.

Event & Administrative Oversight

• Coordinated company-wide events, including training sessions, conferences, and festive celebrations.
• Supervised the performance and development of the administrative team, promoting a high-performance culture.
• Fostered a collaborative and inclusive work culture through active mentorship and team engagement.

Leadership & Operational Achievements

• Directed daily administrative operations to align with organizational goals in quality, service, and performance.
• Resolved internal complaints efficiently, improving stakeholder satisfaction and service levels.
• Maintained a clean, safe, and organized workspace to support employee well-being and productivity.
• Partnered with management to design and implement strategic plans aimed at operational excellence.
• Led vendor coordination for timely delivery of services and resolved supply chain bottlenecks proactively.
• Conducted periodic inventory checks to validate stock accuracy and forecast demand.
• Designed and implemented staff training programs to enhance service quality and operational efficiency.
• Managed inventory levels to balance availability with cost control, adopting digital tools for process optimization.
• Led Daily, weekly & monthly review meetings to track progress, reinforce goals, and cultivate a culture of continuous improvement.
• Delivered performance evaluations with actionable feedback to promote employee development.
• Participated in budget preparation and resource planning in alignment with company objectives.
• Balanced strategic initiatives with hands-on leadership to drive improvements across administrative functions.

• I served as the principal interface for executive communications, handling calls, responding to emails, and liaising with internal stakeholders and external customers.
• I reviewed, validated, and approved expenses on behalf of the management team.
• Scheduled meetings, appointments, and business engagements for the MD.
• Oversaw the entire calendar, guaranteeing optimal time usage and conflict-free scheduling.
• Maintained an orderly and secure file system for both physical and digital records.
• Maintaining strong confidentiality measures when managing sensitive commercial and personal information.

• Provided first-level technical help to clients, providing prompt and effective issue resolution.
• Customer help was provided over the phone and via email, and a variety of technical issues were addressed.
• Managed and resolved problems efficiently and effectively, resulting in high levels of client satisfaction.
• Customer interactions, solutions, and changes have been accurately captured in the database for future reference and tracking.
• Incidents were assigned based on established norms and operating processes.
• Analysed and provided feedback on recurring and complicated issues with multiple software systems.
• Ensured that standardized standards and protocols were followed while carrying out daily tasks.
• Reviewed and cleansed escalated cases before sending them to second-level support teams.
• Mentored and supported new associates to ensure correct understanding and implementation of support processes.
• Key Technical Skills and Tools: IT Tools Administration: Microsoft Exchange server, Active directory systems, Virtual Private Network, LDAP and Smartcard

• Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• To ensure operational efficiency, team downtime records were monitored and updated on a regular basis.
• Maintain and update the team's leave tracker to guarantee correct attendance records.
• Supported onboarding by guiding and assisting new team members.
• During the team manager's absence, I stepped in to lead team meetings, guaranteeing communication and cooperation.