SIMIRAN MAKHIJA
Service Industry Professional
Kolkata
Summary
Organized and dependable candidate with proven success in managing multiple priorities while maintaining a positive attitude. Always willing to take on added responsibilities to meet team goals. Currently seeking a full-time role that presents professional challenges and allows for leveraging interpersonal skills, effective time management, and problem-solving expertise. Experienced collaborator with a strong track record of meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with excellent communication and task prioritization skills.
Overview
26
26
years of professional experience
Work History
VARIOUS CONSULTATION GIGS
1 2020 - 1 2024
- Datamining and visualisation for a Corporate entity, Global Media Event Online Distribution Coordinator for Dubai Media International, Content Creator for online Audio Series, Basic medical transcription, Illustrator for Yogasana Instruction Book, Corporate customer-facing & event branding/design, AI-enabled SocMed campaign management, Multi-lingual (English, Hindi, Bengali) educational content creation & distribution
AGM COMMERCIAL
SATVIK ENTERPRISES LIMITED
01.2017 - 01.2020
- Liasing with overseas suppliers and domestic buyers with emphasis on relationship maintenance, service contracts, validating new accounts, maintaining accurate account information, supply chain and scheduling
- Coordinating with logistics providers and shipping lines for imports, local distribution and supply
- Managing internal customers for documentation, finance and operations, both import and for the domestic market.
CONSULTANT
SIREN ELECTRONICS
01.2011 - 01.2017
- Marketing multiple products under the banner within major verticals in Middle East and North Africa region
- Overseeing timely supply and shipment of products to customers
- Coordinating after sales service for the same to ensure customer satisfaction and retention.
BUSINESS ANALYST- MIDDLE EAST AND AFRICA REGIONAL SALES AND MARKETING
AGILITY GLOBAL LOGISTICS FZE
01.2008 - 01.2010
- Business Planning and Analysis, Drive key account planning and structure, Drive sales collaboration, Business Intelligence, CRM Super user
SUPERVISOR - US / CANADA AUDIT AND RATING
HAPAG LLOYD GLOBAL SERVICES
Mumbai
01.2004 - 01.2007
- Rating / Auditing / Documentation, Project Transitions, Key Deliverables, Cross-functional Training, Developing Review Mechanisms, Process Improvements and Efficiency Improvements
MANAGER- CUSTOMER SERVICE
MITSUI OSK LINES INDIA Pvt. Ltd
Mumbai
01.2002 - 01.2004
- Customer Service, Planning, Vessel Space management
ASSISTANT MANAGER- CUSTOMER SERVICE
AMERICAN PRESIDENT LINES (APL)
Kolkata
01.1996 - 01.2000
- Customer Service, Planning, Training and development
GARMENT DESIGNER AND MERCHANDISER
GOKALDAS EXPORTS
Bangalore
01.1994 - 01.1996
- Women's, knit and denim wear merchandiser
- Managed internal and external customers, handled client negotiations
- Managed the logistics of and coordinated production, distribution of merchandise to WEARHOUSE showrooms and designed the layout of the WEARHOUSE showroom windows.
Education
Bachelor of Arts -
Loreto College
West Bengal Higher Secondary Board - undefined
Loreto House
ICSE - undefined
Our Lady Queen of the Missions School
Diploma in Fashion Designing - undefined
BILAMS
Certificate course in French - undefined
Alliance Francaise de Calcutta
Skills
Requirements Gathering
Project Management
Business process improvement
Staff Management
Teamwork and Collaboration
Operations Management
Strategic Planning
Customer Service
Data Analysis
Computer Skills
Professionalcourses
- Miller Heiman Conceptual and Strategic Selling Workshop
- OneView (CRM Tool): Online interactive trainings
- Communication Skills Workshop, Ecole Solitaire, Pune
- Leadership Training Workshop
- Certified BPO Quality Analyst (CBQASM), NASSCOM and QAI India
- Trained Six-Sigma Black Belt, QAIINDIA
- Global and local system applications training in Documentation and Customer Service
- Trained on the workings of the Internet and Intranet (APL), Online booking, Routing Services, Container Tracking Systems, Rates and Tariffs
- Siebel (CRM Tool): Online interactive trainings
- Situational Negotiation skills workshop
Personal Information
Citizenship: India
Timeline
AGM COMMERCIAL
SATVIK ENTERPRISES LIMITED
01.2017 - 01.2020
CONSULTANT
SIREN ELECTRONICS
01.2011 - 01.2017
BUSINESS ANALYST- MIDDLE EAST AND AFRICA REGIONAL SALES AND MARKETING
AGILITY GLOBAL LOGISTICS FZE
01.2008 - 01.2010
SUPERVISOR - US / CANADA AUDIT AND RATING
HAPAG LLOYD GLOBAL SERVICES
01.2004 - 01.2007
MANAGER- CUSTOMER SERVICE
MITSUI OSK LINES INDIA Pvt. Ltd
01.2002 - 01.2004
ASSISTANT MANAGER- CUSTOMER SERVICE
AMERICAN PRESIDENT LINES (APL)
01.1996 - 01.2000
GARMENT DESIGNER AND MERCHANDISER
GOKALDAS EXPORTS
01.1994 - 01.1996
VARIOUS CONSULTATION GIGS
1 2020 - 1 2024
Bachelor of Arts -
Loreto College
West Bengal Higher Secondary Board - undefined
Loreto House
ICSE - undefined
Our Lady Queen of the Missions School
Diploma in Fashion Designing - undefined
BILAMS
Certificate course in French - undefined
Alliance Francaise de Calcutta