SIMIYON V

A competent professional with nearly 14+ years of experience in: Operations Management, Project Implementation, Team Management, Customer Relationship Management, Retention, Planning and forecasting, Promotional activities, Branding, & Traffic reduction. Resourceful in delivering high-quality customer experience & elevating customer satisfaction while adhering to standards and work processes. Extensive experience in providing guidance and leadership to staff in accordance with specified program objective. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful 14-year career in Customer Experience sector. Dynamic successful applying Omni channel support and customer centric in busy business environment. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Dedicated Customer experience professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Attended Leadership Workshop.
• Presented in Global customer experience conferences
• Trained in Zoho one suite.

Outlook

MS office suite

C, C++