Simmran K Oberoi

Pilgrim is a D2C (Direct-to-consumer) business in the beauty space. Pilgrim is a direct-to-consumer startup that manufactures its own range of personal care products.

• To plan and create training materials in order to fit the local context and enhance content of existing training support documents as and when required.
• To deliver product & brand training to the field sales team as per the needs of business.
• To organize monthly training plans including classroom, OJTs and online training.
• Organize monthly R&R for the field sales team.
• Help improve performance of field sales team by organizing need based programs.
• Ensure the training's are conducted in the allotted budgets and ensure savings at every possible step.
• Ensure all training reports are maintained valuation analysis, calendar, field force pre-training and post training feedback.
• To coach the Beauty Advisor at POS (point of sales) to ensure the information on products are updated, sales pitch and the brand’s art of selling methodologies are effectively carried out and enhanced at POS.
• To be active on the field to observe customer purchase behavior and interact with the field sales team and customers and coach the field sales team.
• To work closely with management on the customer experience and store VM feedback.
• To work closely with the New development team and help launch the trending.

Nykaa is an Indian e-commerce company, founded by Falguni Nayar in 2012 and headquartered in Mumbai. It sells beauty, wellness and fashion products across websites, mobile apps and 100+ offline stores.

• Audited store staff on Customer journey, Store Experience, Product demonstration, VM Setup & Brand outlook.
• Developed content with updating & Forth making presentations in Selling skills, Technical artistry & Product knowledge.
• Employee Engagement with Store staff in festive artistry, Skin consultation & Over all appreciation of Ops Achievements.
• Driving KPI of the store in Business – adding support to the Store by assessing the staff & reworking on its structure.
• Conducted Training(OJT/VT) during High sale Turnovers – Pink Friday sale which helped Stores achieve Targets. (MTD of 50 lakhs – 1 Crore).
• Training on Multi - Luxury Brands across categories – Makeup, Haircare, Skincare, Fragrance & Appliances.
• Interviewing over 300 candidates in HR drives to add value in Talent acquisition & increase Employee quality.

• Conduct trials to understand the skills of the makeup expert
• Plan & execute makeup Induction for makeup artist to ensure efficient delivery in salon
• Accountable for the service growth of Makeup category in West & North of India (Pune, Mumbai, Solapur, Nasik, Ahmednagar, Baramati, Nagpur, Lucknow, Kanpur, Allahabad, Gorakhpur & Bihar)
• Enhancing the skills of the experts as per the current trends designed at Lakme Fashion week and the Bridal collection
• Ensuring the category target is achieved with the help of service upgradation.
• Conducted regular assessments of participant progress throughout each course offering, identifying any areas requiring additional attention or intervention.
• Delivered high-quality training sessions, ensuring all participants acquired necessary skills and knowledge for their roles.
• Reduced employee turnover rates by designing targeted skill-building workshops addressing identified gaps among staff members.
• Delivered training to over 100 staff members and quality assurance teams while managing employees to maximize performance.

• Accountable for the growth of key category, sales (KPI) and service training across the West Region ie
• 36 stores
• Planning the calendar for delivering Monthly trainings and Induction via Concall & Classroom training
• Undertaking travel across the West zone covering cities like Mumbai, Ahmedabad, Surat, Vadodara, Aurangabad, Nasik, Nagpur, Pune, Udaipur, Goa for delivering training personally, thereby supporting business goals & the brand service experience
• Implementing key initiatives to develop competency in product, customer service and selling skills, focusing on Skin care, Bath & Body, Make-up and Fragrance to store teams.

• Customer Management, People Development, Achievement of Sales, Product & retention Target linking with Co-operate tie- ups and buzz of events
• Stock management, To provide training to the team on Makeup and help facilitate bridal business by understanding the need of the bride, have a sense of the color contrast and provide a stylist look
• Consult the clients with regards to which color would suit them and educate them about the application technique which builds in the confidence to use the products at the front end.

• Migrated the Process for a period of 6 weeks from United Kingdom in Feb 2008
• Handled the team of 14 members in absence of manager along with daily reporting and creating MIS and KOP as per the set benchmarks
• Headed the process training for the newly joined executives at Deutsche bank
• Bestow training within the given timelines and ensure that the training plan and skill matrix is updated for the new joiners
• Responded and resolved the queries raised by the client
• Effectively managed risks areas and ensured timely escalation
• Ability to overcome obstacles, and consistently strive to improve skills and achieve goals
• Excellent problem solving and follow-up skills
• Ability to organize job responsibilities and productivity related to workflow
• Strong interpersonal skills: remarkable ability to achieve results through team leadership
• Communicate with counterparts.