SIMON CHANDRAKANTH GUDAPATI
Rajahmundry,AP
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
7
7
years of professional experience
Work History
WARRANTY & SERVICE COORDINATOR
VARUN MOTORS PVT LTD
06.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Streamlined service coordination processes for improved team productivity and response times.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
INDAN PAYROLL JUNIOR EXECUTIVE
ASCENT HR
04.2022 - 04.2023
- Developed marketing campaigns for increased brand exposure and customer engagement.
- Reviewed invoices and monitored payments for timely reconciliation.
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Assessed company portals for new business opportunities and followed up with prospects.
- Prepared and edited technical and financial reports in [Software].
- Liaised with clients and beneficiaries to negotiate for successful contract execution.
- We Performed as Well TDS all 4 Quarters and Payroll Year End Activities
FINANCIAL PLANNING MANAGER
HDFC LIFE INSURANCE
08.2020 - 03.2021
- Built strong budgets, forecasts, and reports with analyses and recommendations.
- Developed comprehensive financial plans, incorporating retirement planning, tax strategies, and estate planning components.
- Mentored junior team members, cultivating strong analytical skills and fostering professional growth within the organization.
- Identified risks and opportunities based on deep understanding of business operations, drivers of success, competitive knowledge, and how business aligned with objectives.
- Increased client retention rates by proactively addressing concerns and providing exceptional customer service.
SALES OFFICER
L&T FINANCE LIMITED
08.2019 - 08.2020
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Connected with prospects through trade shows, cold calling and local-area networking.
BUSINESS DEVELOPMENT OFFICER
360 TRACK ANDHRA
07.2017 - 07.2019
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
Education
MBA - Arts And Entertainment Management
ADIKAVI NANNYA UNIVERSITY
RAJANAGARAM06.2017
Bachelor of Science - MATHEMATICAL, ELECTRONICS AND COMPUTER SCIENCE
ADITYA DEGREE COLLEGE
RAJAHMUNDRY07.2015
High School Diploma -
SRI VIJAYA DURGA JUNIOR COLLEGE
RAJAHMUNDRY04.2011
High School Diploma -
KVR TALENT SCHOOL
RAJAHMUNDRY03.2008
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Team Leadership
- Service monitoring and evaluation
- Proficiency in Office programs
- Record preparation
- Meeting facilitation
- Data Analysis
Languages
English
Advanced (C1)
HINDI
Bilingual or Proficient (C2)
TELUGU
Bilingual or Proficient (C2)
Timeline
WARRANTY & SERVICE COORDINATOR
VARUN MOTORS PVT LTD
06.2023 - Current
INDAN PAYROLL JUNIOR EXECUTIVE
ASCENT HR
04.2022 - 04.2023
FINANCIAL PLANNING MANAGER
HDFC LIFE INSURANCE
08.2020 - 03.2021
SALES OFFICER
L&T FINANCE LIMITED
08.2019 - 08.2020
BUSINESS DEVELOPMENT OFFICER
360 TRACK ANDHRA
07.2017 - 07.2019
MBA - Arts And Entertainment Management
ADIKAVI NANNYA UNIVERSITY
Bachelor of Science - MATHEMATICAL, ELECTRONICS AND COMPUTER SCIENCE
ADITYA DEGREE COLLEGE
High School Diploma -
SRI VIJAYA DURGA JUNIOR COLLEGE
High School Diploma -
KVR TALENT SCHOOL
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