Summary
Overview
Work History
Skills
Project Details 1
Project Details 2
Project Details 3
Technical Skills :
Academic Qualifications :
Personal Information :
Declaration :
Timeline
Generic

Simpi Kumari

Pune

Summary

Technical Support Analyst (PSO) with 3 years 10 months of experience providing reliable support to ICE customers. Exhibits core behaviors of teamwork, collaboration and professionalism as defined by department standards. Excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

4
4
years of professional experience

Work History

Technical Support Analyst (PSO)

ICE Mortgage Technology
Pune
09.2020 - Current
  • Provided technical support to customers using ICE Mortgage software solutions
  • Successfully managed consistent service delivery as per key performance indicators required for the functional role
  • Implemented workflow using product concept as per requirements
  • Creating and maintaining the framework and publish, share, manage, and connect to data sources and workflow.
  • As a site Administration allows control over site users, user access to folders, user privileges, user, company and private inboxes using IAM
  • Delivers complete resolutions in a timely and consistent manner to address customer questions, concerns, and errors
  • Updated structs-config.xml configuration file
  • Assisted with testing changes prior to release into production environment in order to minimize risks associated with deployments
  • Provided timely updates on progress towards resolution of customer issues via email or salesforce
  • Provided technical assistance to resolve customer inquiries and problems related to software issues and improve satisfaction
  • Modified existing software systems to enhance performance and add new features.

Skills

  • Salesforce
  • JIRA
  • XML Configuration
  • Technical Support
  • Product Troubleshooting
  • Application support

Project Details 1

Title - ECRM

Description - To check details and provided solution to the customers using database.

Project Details 2

Title -   Encompass Consumer Connect  - 

Description - Build the website with personalized, password-protected site that provides 24-hour access to information and request related the loan application.

Roles and Responsibility :

Understand the project and requirement analysis.

Created a website for the client and added all the client's information.

Maintenance the project.

Project Details 3

Title - Third Party Organization 

Description - As per the requirement, created a new website for pre-production.

Roles and Responsibility:

Understand the Project.

Understand the client requirements & coordinate with team accordingly.

Created pages with the help of JSON.

Publish the pages.

Technical Skills :

· Programming Language  : PYTHON

· Web Technologies : HTML , CSS, JAVASCRIPT

· Database : SQL

Academic Qualifications :

B.E. in CSE with 7.42 CGPA Aggregate from Shri Ram Institute of Technology, Jabalpur, during 2014-2018.

12th with 60.6% Aggregate SPD Inter College, Nagar Untari , Jharkhand.

10th with 78.6% Aggregate SVM High School, Nagar Untari , Jharkhand.

Personal Information :

Father’s Name : Mr. Shrikant Pandey

Mother's Name : Mrs Suman Pandey

Date of Birth : 29 December 1996

Language Known : Hindi , English, bhojpuri

Mobility : Delhi

Declaration :

I hereby declare that all the above information is true to best of my knowledge and belief.

Date :

Place  : Pune

Signature :

Timeline

Technical Support Analyst (PSO)

ICE Mortgage Technology
09.2020 - Current

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