Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
9f
Simran

Simran

Team Leader
New Delhi,DL

Summary

Adept at enhancing customer satisfaction and team productivity, I leveraged my CRM system proficiency and conflict resolution strategies at Sigma Outsourcing Pvt.Ltd. By empowering team members and streamlining processes, I significantly improved service quality and operational efficiency, embodying a blend of technical and interpersonal excellence.

Customer service professional prepared for meaningful contributions in dynamic environment. Proven ability to handle customer inquiries and concerns with tact and efficiency.

Skilled in conflict resolution and active listening.

Overview

5
5
years of professional experience

Work History

Customer Service Professional

Foundever India Pvt. Ltd.
06.2024 - Current


  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Improved conversion and product knowledge on continuous basis to provide optimal service and achieve numbers.
  • Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
  • Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.

Team Leader

Sigma Outsourcing Pvt.Ltd
12.2021 - 06.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Collection Customer Service Representative

Essencia Outsourcing Services Pvt. Ltd
08.2020 - 07.2021
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.

Education

Bachelor of Commerce (Honours) - Commerce

Satyawati College, University Of Delhi
New Delhi, India
06-2023

Higher Secondary - Commerce

Kendriya Vidyalaya No.3 Delhi Cantt-10
Naraina, New Delhi
07-2020

Skills

  • Customer Service Proficiency
  • Electronic Payment Handling
  • Conflict Resolution Strategies
  • Quality assurance
  • CRM System Proficiency
  • Cross-Functional Collaboration
  • Strategic Solutions Development
  • Proficient in Microsoft Excel
  • Client Engagement
  • Organized Task Coordination

Hobbies

Listening Music, Singing and practicing Musical instruments.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Customer Service Professional

Foundever India Pvt. Ltd.
06.2024 - Current

Team Leader

Sigma Outsourcing Pvt.Ltd
12.2021 - 06.2023

Collection Customer Service Representative

Essencia Outsourcing Services Pvt. Ltd
08.2020 - 07.2021

Bachelor of Commerce (Honours) - Commerce

Satyawati College, University Of Delhi

Higher Secondary - Commerce

Kendriya Vidyalaya No.3 Delhi Cantt-10

Similar Profiles

CREATE PROFILE
Simran Team Leader