Simran
Mumbai
Summary
Dedicated manager with human-centric approach to boosting sales and motivating teams. Highly organised and ambitious, but personable and approachable. Committed to customer satisfaction, staff wellfare and business success.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Vaayu Clothing Pvt LTD
07.2023 - Current
- Managing retail store with turnover of 3.4CR ARR
- Working with back-end team for seamless product delivery to client within stipulated time period
- Develop new customer database by doing pop up in various locations
- Weekly review with retail head to improve store performance
Retail Store Manager
Blissclub Pvt LTD
02.2023 - 06.2024
- Managing retail store with turning over 4.1Cr per annum
- Oversee stock control to maintain sufficient inventory levels and minimise waste
- Closely monitor team performance, identifying improvements and managing change
- Created positive working environments by offering support and guidance to staff
- Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty
- Conducted competitor research to identify opportunities and determine potential threats
- Conducted staff assessments [2023-2024] to evaluate potential growth, improvements required and training needed
- Independently managed and controlled store's finances, such as incomings and outgoings, along with budgets and payroll
- Winner of Fashion Runway 2019 in Indo western category
Visual Merchandiser
Zara
07.2020 - 01.2023
- Promoted new product releases and limited edition items to drive sales
- Enhanced shop and display appearance utilising seasonal promotions and trends to drive strategy
- Created retail displays to highlight particular products and drive sales, adhering to corporate strategy
- Defined and implemented creative visual merchandising strategy to attract and engage customers
Retail Sales Associate
Reliance Brands Limited
08.2019 - 02.2020
- Used open-ended questioning to understand customer needs and recommend appropriate products
- Resolved customer queries using active listening and problem-solving skills
- Used downtime to clean store floor, rearrange product displays and restock shelves
- Resolved enquiries within target timeframes, escalating complex issues to senior teams for advice or solutions
- Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales
Education
Bachelor of Science: BSC - Fashion Design
INIFD, Annamalai University
01.2020
Skills
- Revenue growth
- KPI development
- Stock control
- Cash management
- Visual merchandising
- Customer grievance handling
- Performance monitoring
- Promotional planning
- Employee scheduling
Accomplishments
- Promoted to Senior Store Manager in only 8 months of joining.
Timeline
Retail Store Manager
Vaayu Clothing Pvt LTD
07.2023 - Current
Retail Store Manager
Blissclub Pvt LTD
02.2023 - 06.2024
Visual Merchandiser
Zara
07.2020 - 01.2023
Retail Sales Associate
Reliance Brands Limited
08.2019 - 02.2020
Bachelor of Science: BSC - Fashion Design
INIFD, Annamalai University
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