Simran Bali
New Delhi
Summary
Retail professional with 5 years of experience in customer service and fashion consulting. Expertise in delivering exceptional customer experiences across online and offline channels, including social media. Proficient in managing client inquiries, orders, and cancellations while providing personalized fashion advice to enhance customer loyalty. Strong skills in visual merchandising, stock management, and maintaining brand standards in fast-paced retail environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Senior customer service manager
Czarina
New Delhi
02.2024 - 08.2025
- Monitored and managed customer interactions on social media platforms (Facebook, Instagram, Twitter, etc.), responding promptly to inquiries, comments, and complaints to maintain high customer satisfaction.
- Developed and executed social media customer service strategies to increase engagement and resolve issues efficiently.
- Used social media management tools (e.g., Hootsuite, Sprout Social, Zendesk) to track, prioritize, and respond to customer messages and feedback.
Merchandiser
Maruva
New Delhi
03.2021 - 12.2023
- Led customer support operations across online and offline social media channels, ensuring timely and professional handling of inquiries, orders, cancellations, and complaints.
- Managed order-related requests including processing cancellations, returns, and exchanges while maintaining high customer satisfaction.
- Responded promptly to customer issues raised via social media platforms (Facebook, Instagram, Twitter) and offline channels, resolving conflicts and providing clear solutions.
- Coordinated with logistics and sales teams to track orders, update customers on delivery status, and resolve order discrepancies.
Education
Secondary - CBSE
The Pinnacle School
, Panchsheel Enclave, New Delhi, 02.2013 - 04.2014
Senior Secondary - CBSE
The Pinnacle School
05.2014 - 04.2015
BA(English) - Pursuing
IGNOU
New Delhi /2024 -
Skills
Key Skills
- Customer Service (Online & In-Store)
- Order Handling & Cancellations
- Fashion Styling & Consulting
- Visual Merchandising
- Store Operations
- Stock Management
- Social Media Customer Support
- Team Coordination
- Communication Skills
- Problem Solving
Personal Information
Timeline
Senior customer service manager
Czarina
02.2024 - 08.2025
Merchandiser
Maruva
03.2021 - 12.2023
Senior Secondary - CBSE
The Pinnacle School
05.2014 - 04.2015
Secondary - CBSE
The Pinnacle School
02.2013 - 04.2014
BA(English) - Pursuing
IGNOU
/2024 -
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