Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Simran Bali

New Delhi

Summary

Retail professional with 5 years of experience in customer service and fashion consulting. Expertise in delivering exceptional customer experiences across online and offline channels, including social media. Proficient in managing client inquiries, orders, and cancellations while providing personalized fashion advice to enhance customer loyalty. Strong skills in visual merchandising, stock management, and maintaining brand standards in fast-paced retail environments.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Senior customer service manager

Czarina
New Delhi
02.2024 - 08.2025
  • Monitored and managed customer interactions on social media platforms (Facebook, Instagram, Twitter, etc.), responding promptly to inquiries, comments, and complaints to maintain high customer satisfaction.
  • Developed and executed social media customer service strategies to increase engagement and resolve issues efficiently.
  • Used social media management tools (e.g., Hootsuite, Sprout Social, Zendesk) to track, prioritize, and respond to customer messages and feedback.

Merchandiser

Maruva
New Delhi
03.2021 - 12.2023
  • Led customer support operations across online and offline social media channels, ensuring timely and professional handling of inquiries, orders, cancellations, and complaints.
  • Managed order-related requests including processing cancellations, returns, and exchanges while maintaining high customer satisfaction.
  • Responded promptly to customer issues raised via social media platforms (Facebook, Instagram, Twitter) and offline channels, resolving conflicts and providing clear solutions.
  • Coordinated with logistics and sales teams to track orders, update customers on delivery status, and resolve order discrepancies.

Education

Secondary - CBSE

The Pinnacle School
, Panchsheel Enclave, New Delhi,
02.2013 - 04.2014

Senior Secondary - CBSE

The Pinnacle School
05.2014 - 04.2015

BA(English) - Pursuing

IGNOU
New Delhi
/2024 -

Skills

Key Skills
  • Customer Service (Online & In-Store)
  • Order Handling & Cancellations
  • Fashion Styling & Consulting
  • Visual Merchandising
  • Store Operations
  • Stock Management
  • Social Media Customer Support
  • Team Coordination
  • Communication Skills
  • Problem Solving

Personal Information

Timeline

Senior customer service manager

Czarina
02.2024 - 08.2025

Merchandiser

Maruva
03.2021 - 12.2023

Senior Secondary - CBSE

The Pinnacle School
05.2014 - 04.2015

Secondary - CBSE

The Pinnacle School
02.2013 - 04.2014

BA(English) - Pursuing

IGNOU
/2024 -

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Simran Bali