Simran Bhogal
Gurgaon, Haryana
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Teleperformance
04.2024 - 07.2024
As an employee my job role was to help the customers to resolve the issues they were facing with the company's product.
Tele Sales
Globiva
11.2023 - 03.2024
As an employee my role was to help the customers to complete with the documentation for credit cards they have applied for, as well as upsell the high variant credit cards according to the financial status of the customers.
Tele Monitor
Rotary Covid Care Project
05.2021 - 02.2022
It was initiated by Indian Medical Association of Goa, Bardez. As an inter my role was to tele monitor the COVID 19 patients and record their vitals and report to the allotted DHO.
Tele Caller
Sanjeevani Life Beyond Cancer NGO
03.2021 - 06.2021
As an intern my responsibility was to organize prolific numbers of virtual awareness programs. I had contacted prolific numbers of schools. universities, colleges and institutes
Education
Bachelor of Arts - English Honors
Indra Gandhi National Open University (IGNOU)
Delhi High School Diploma -
South Delhi Polytechnic For Women's College
Lajpat Nagar 4, Amar Colony03.2017
No Degree - Arts (NIOS)
Father Agnel School
Ansari Nagar 03.2015
No Degree - CBSE (10th)
Carmel Convent School
Chanakya Puri, Malcha Marg 03.2013
Skills
- Customer Support
- Customer service background
- Excellent problem-solving abilities
- Well-organized
- Complaint Handling
- Customer Response
- CRM software proficiency
- Performance Improvement
- Customer Service
Timeline
Customer Care Executive
Teleperformance
04.2024 - 07.2024
Tele Sales
Globiva
11.2023 - 03.2024
Tele Monitor
Rotary Covid Care Project
05.2021 - 02.2022
Tele Caller
Sanjeevani Life Beyond Cancer NGO
03.2021 - 06.2021
Bachelor of Arts - English Honors
Indra Gandhi National Open University (IGNOU)
High School Diploma -
South Delhi Polytechnic For Women's College
No Degree - Arts (NIOS)
Father Agnel School
No Degree - CBSE (10th)
Carmel Convent School
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