Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Open To Work

Simran Chhabra

Accenture
Faridabad,HR

Work Preference

Desired Job Title

Management Consulting Analyst

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Location:

Faridabad, HR, India

Open to relocation:

Yes

Important To Me

Career advancementCompany CultureWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats

Summary

Salesforce-certified Business Analyst with nearly 3 years of consulting experience delivering CRM transformation initiatives across Salesforce Service Cloud and Salesforce Marketing Cloud. Experienced in requirements gathering, stakeholder management, user story creation, Agile delivery, UAT, and cross-functional collaboration. Proven ability to translate business requirements into scalable CRM solutions while working closely with business stakeholders, developers, and product teams. Holds Salesforce Administrator, Service Cloud Consultant, Business Analyst, and Marketing Cloud Email Specialist certifications.

4
Certification
3
Years of experience

Work History

Management Consulting Analyst

2 Years 10 Months
Accenture | Gurgaon, India | 08.2023 - Current

Salesforce Marketing Cloud Business Analyst (Jan 2025 – Present)

  • Gather business requirements and translate them into user stories and acceptance criteria for Salesforce Marketing Cloud enhancements.
  • Lead stakeholder discussions to identify process gaps and optimize customer journeys and campaign workflows.
  • Support UAT, release activities, defect resolution, and business validation.
  • Collaborate with developers and business teams across Salesforce Marketing Cloud and VEEVA CRM platforms.

Salesforce Service Cloud Business Analyst & Scrum Master (Jan 2024 – Dec 2024)

  • Conducted stakeholder workshops and requirement gathering sessions for Salesforce Service Cloud enhancements.
  • Created user stories, acceptance criteria, and maintained Jira backlogs.
  • Facilitated sprint planning, backlog grooming, and Agile ceremonies.
  • Supported SIT, UAT, defect triage, and solution validation activities.
  • Worked closely with Salesforce developers and business stakeholders throughout delivery.

Healthcare Data Analyst (Aug 2023 – Dec 2023)

  • Developed Power BI dashboards and advanced Excel reports to support operational performance analysis.
    Facilitated stakeholder workshops and identified workflow improvement opportunities.
    Delivered insights and executive presentations supporting operational efficiency initiatives.

Additional Consulting Experience

  • Conducted CRM vendor assessments comparing Salesforce FSL, ServiceMax, SAP, and Microsoft platforms.
    Developed POVs on Salesforce Experience Cloud, Conversational AI, and Generative AI use cases.
  • Mentored and onboarded junior team members.

Education

Bachelor of Arts - Economics Hons

Hindu College, University of Delhi | Delhi, India | 05-2023

Director: Hindu Consulting Group

Senior Executive: Environment Society

Skills

Salesforce & CRM: Salesforce Service Cloud
Salesforce Marketing Cloud
Salesforce Experience Cloud
Salesforce Field Service Lightning (FSL)
VEEVA CRM
Business Analysis: Requirements Gathering
User Story Creation
Acceptance Criteria
Process Mapping
Gap Analysis
Functional Documentation
Agile & Project Delivery: Agile Methodology
Scrum Framework
Sprint Planning
Backlog Grooming
Jira Administration
Release Management
Consulting & Stakeholder Management: Stakeholder Management
Workshop Facilitation
Client Relationship Management
Cross-Functional Collaboration
Vendor Assessment
Technology Evaluation
Analytics & Reporting: Power BI
Advanced Excel
Presentation Development
Data Analysis

Certification

• Salesforce Certified Administrator | June 2024

• Salesforce Certified Service Cloud Consultant | December 2024

• Salesforce Certified Business Analyst | July 2025

• Salesforce Marketing Cloud Email Specialist | December 2025

Timeline

Management Consulting Analyst
Accenture
08.2023 - Current
Hindu College, University of Delhi
Bachelor of Arts from Economics Hons
Simran Chhabra