Simran Dandwani
Summary
Detail-oriented Higher Education and Student Support with a background in international education in the UK and India, specializing in student recruitment, counselling, admissions, and academic administration seeking a Program Coordinator position at Grok Global Services. Strong communication and organizational skills, ability to think strategically and make sound tactical recommendations, and commitment to client success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Support Officer & Administrator
Elizabeth School of London
Northampton, UK
06.2024 - 05.2025
- Supported students across the academic lifestyle, from enrolment to graduation, ensuring accurate records and compliance.
- Coordinated student engagement events (inductions, open days, career fairs), increasing participation and satisfaction.
- Assisted with assessment boards, reporting, and academic administration for senior management.
- Delivered training and support for digital learning tools (Moodle, MS Teams, VLE).
- Collaborated with academic, registry, and student services teams to resolve escalations effectively.
Customer Service Representative
Whole Food Market
London, UK
02.2022 - 05.2024
- Assisted customers with product-related questions, feedback and complaints.
- Maximized customer satisfaction by resolving service issues promptly.
- Trained new staff to align with customer service standards.
Career Counselor
Career Launcher
Raipur, India
09.2018 - 11.2020
- Guided 50+ students through international university applications, visa documentation, and course selection.
- Conducted 10+ workshops/webinars on global higher education pathways, boosting student engagement.
- Supported students with SOP's, interview prep, and application materials to meet admission standards.
- Built and maintained strong relationships with universities, admissions teams, and education agents.
Education
MSc - Business Analytics
Queen Mary University of London
01.2022
B.E. - Computer Science Engineering
Kruti Institute of Technology & Engineering College
06.2018
Skills
- Event coordination & management
- Stakeholder relationship management
- CRM & data management
- Reporting & documentation
- Microsoft Office 365
- Strong communication skills
- Digital learning tools
- Data analysis
Certification
- Safeguarding Adults (Level 2) – Virtual College (Jul 2024)
- Equality, Diversity & Inclusion Awareness – Virtual College (Jul 2024)
- Mental Health Awareness – Elizabeth School of London (Jul 2024)
- Prevent (Radicalisation & Extremism) – Virtual College (Jul 2024)
- Data Protection Essentials (GDPR) – Virtual College (Jul 2024)
Timeline
Student Support Officer & Administrator
Elizabeth School of London
06.2024 - 05.2025
Customer Service Representative
Whole Food Market
02.2022 - 05.2024
Career Counselor
Career Launcher
09.2018 - 11.2020
B.E. - Computer Science Engineering
Kruti Institute of Technology & Engineering College
MSc - Business Analytics
Queen Mary University of London
Reference
References available upon request.