Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

SIMRAN DEHERKAR

MUMBAI

Summary

Dynamic Customer Service Supervisor with a proven track record at Air India, excelling in team building and conflict resolution. Successfully enhanced customer satisfaction ratings by addressing inquiries and providing actionable feedback to staff. Adept in project management, ensuring seamless operations and timely flight departures while fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Air India
Mumbai
11.2024 - Current
  • Manage hub control functions.
  • Effective planning of aircraft change during disruptions.
  • Through knowledge of all allocations.

Customer Service Supervisor

Vistara
Mumbai
08.2023 - 11.2024
  • Managed GHA team employees, ensuring high productivity and quality standards were met.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Resolved customer complaints quickly and professionally.
  • Managed hub control functions.
  • Effective planner and executor during disruptions.

Duty Officer

BWFS
Mumbai
01.2022 - 10.2023
  • Making sure all departments work in sync to depart the flight with zero errors and within turnaround time. Answering all complaints on mail.
  • Ensure Adequate work distribution among the team in the frame of the daily schedule.
  • Assist in making of daily allocation of staff. Conduct daily briefings of staff and supervisor.
  • Lead team, Monitor and evaluate their performance and help wherever required.

Assistant Manager

Encalm Hospitality Pvt Limited
Goa
12.2022 - 08.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Recruited and trained new employees to meet job requirements.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed customer service inquiries and complaints in a timely manner.

Supervisor

BWFS
Mumbai
02.2020 - 01.2022
  • Monitoring Teams & functions as at check in & Arrivals & Departures.
  • Take call on acceptance and offloading of passengers and their bags.
  • At arrival monitor proper equipment’s placed in its order. Attend to Passenger queries & complaint issues.
  • Make sure all activities are completed to ensure meeting the flight's schedule.

Passenger Service Executive

BWFS
Mumbai
06.2017 - 08.2019
  • To check in customers at check-in counters of respective airline.
  • Solve queries of customer with regards to tickets and travel documents.
  • Proper monitoring of passengers wherein proper procedures and documentation are followed. Basic Knowledge gain about Reservation & Ticketing functions.

Education

Bachelor of Arts - Arts

Mumbai University
Mumbai
01-2035

Secondary School Certificate -

Mary Immmaculate Girls High School
Mumbai India
01-2034

Skills

  • Customer service
  • Team building
  • Decision-making
  • Conflict resolution
  • Time management
  • Employee training
  • Data analysis
  • Operations management

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

  • Certified Trainer ( Product & Systems) (Vistara Airlines)

Timeline

Customer Service Supervisor

Air India
11.2024 - Current

Customer Service Supervisor

Vistara
08.2023 - 11.2024

Assistant Manager

Encalm Hospitality Pvt Limited
12.2022 - 08.2023

Duty Officer

BWFS
01.2022 - 10.2023

Supervisor

BWFS
02.2020 - 01.2022

Passenger Service Executive

BWFS
06.2017 - 08.2019

Bachelor of Arts - Arts

Mumbai University

Secondary School Certificate -

Mary Immmaculate Girls High School

Similar Profiles

CREATE PROFILE
SIMRAN DEHERKAR