Simran Dhoke

• Company Overview: Client: LTIMindtree Pvt Ltd, Hyderabad Project: Microsoft
• Configured and managed Site-to-Site and Point-to-Site VPNs to securely connect with Azure
• Implemented VNet-to-VNet VPNs to facilitate secure communication between multiple Azure Virtual Networks
• Lead and manage a team of IT professionals, including system administrators, network engineers and support staff.
• Collaborate with internal stakeholders to understand their technology needs and provide solutions accordingly.
• Ensure the security, reliability, and performance of the company's IT infrastructure.
• Develop and implement IT strategies and policies that support the company's business objectives.
• Manage the IT resources and allocate them to ensure efficient use of resources.
• Stay current with industry trends and best practices in IT infrastructure management.
• Oversee the installation, configuration, and maintenance of hardware and software systems.
• Ensure compliance with regulatory requirements and industry standards.
• Develop and maintain relationships with vendors and service providers.
• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
• Expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with best practices.
• Problem Solving: Identify, analyse, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal peers, driving continuous improvement.
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.
• JIRA tool flexibility and manage project
• Have very strong hands on project management experience, sprint planning, sprint review
• Knowledge Agile methodology.
• Good to have financial Service & payment domain.
• Configured Azure Load Balancer and Application Gateway to optimize application performance and availability
• Configured Azure Load Balancer and Application Gateway to optimize application performance and availability
• Utilized Azure Front Door and Azure CDN to enhance global performance, reliability, and scalability of web applications
• Azure Firewall to manage and control network traffic with granular policies
• Implemented Network Security Groups (NSGs) to enforce access control and network security at the subnet and VM levels
• Implemented NAT Gateway solutions for outbound internet connectivity and to manage IP address allocation
• Configured Azure DNS services including Public DNS, Private DNS, and DNS Private Resolver to ensure reliable and efficient domain name resolution
• Implemented Azure Traffic Manager to manage and distribute incoming traffic across multiple endpoints (private end points and public endpoints)

· Lead and manage a team of IT professionals, including system administrators, network engineers and support staff.

· Collaborate with internal stakeholders to understand their technology needs and provide solutions accordingly.

· Ensure the security, reliability, and performance of the company's IT infrastructure.

· Develop and implement IT strategies and policies that support the company's business objectives.

· Manage the IT resources and allocate them to ensure efficient use of resources.

· Stay current with industry trends and best practices in IT infrastructure management.

· Oversee the installation, configuration, and maintenance of hardware and software systems.

· Ensure compliance with regulatory requirements and industry standards.

· Develop and maintain relationships with vendors and service providers.

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
• Expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with best practices.
• Problem Solving: Identify, analyse, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal peers, driving continuous improvement.
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.
• JIRA tool flexibility and manage project
• Have very strong hands on project management experience, sprint planning, sprint review
• Knowledge Agile methodology.
• Good to have financial Service & payment domain.

• Be responsible for advising and delivering on large cloud engagement with large enterprise customers
• Projects Automated (Encryption Key over IVR, RPA Based L1 Script for basic IT related Issues, Self Service Page as a One Stop Shop for all Self- Service Portals)
• Managing multiple teams Tickets, Quality, Governance, P1, P2, P3 and P4 Incident management Team
• Weekly, Monthly & Quarterly Review on Overall Performance of the engineers and Annual Deck for Leadership review and Roaster management
• Knowledge on Server laaS implementation, Availability sets, Azure Networking concepts, Express Route, DNS, Load Balancing, and Storage
• Migration experience (Cross premises)
• Focus on Key Quality Parameters - AHT, SLA%, FCR%, Ageing of Tickets, Abandoned% etc
• Azure Networking concepts, Express Route, DNS, Load Balancing, Storage
• Enhancement of ITSM Tool (BMC Remedy, Jira, Service Now, Fresh service, Service Exchange)
• Inspired technology professionals who love the challenge of supporting our customers and internal teams to ensure the successful adoption, usage, integration of the Jump Cloud platform
• Excellent interpersonal communication, passion for learning new technologies and understanding how to utilize them in a customer- facing environment
• Knowledge of the Windows platform - Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience
• Knowledge of the Active Directory platform - Domain Forests, GPOs, Azure Active Directory (AAD), User/Group Management, Network Architecture and Design
• Creating Cost and billing report in Azure Managing resources group
• Creating ARM Template
• Conducting team hurdles where in the core issues & performances use to be discussed with leads and higher management
• Implementing an organization's cloud infrastructure
• Azure administrators also coordinate with other roles to deliver Azure networking, security, database, application development
• Familiar with operating systems, networking, servers, and virtualization
• Knowledge of PowerShell, Azure CLI, the Azure portal, Azure Resource Manager templates (ARM templates), and Microsoft Azure Active Directory (Azure AD)
• Manage Azure identities and governance, Implement and manage storage, Deploy, and manage Azure computer resources, Configure, and manage virtual networking., Monitor and maintain Azure resources
• Understanding or exposure to one or more of the following:

• Active Directory, Services & Benefits, Azure, and case studies
• Hosting Static Websites of clients on Azure, Services and AWS Services
• Designing, analysing, and implementing Autometer for efficient IT systems
• Provided technical support to all ITIL process owners and performed audits on process, develop automated processes to streamline deployment and monitoring of cloud-based systems
• Troubleshooting and licensing Microsoft 0365 and Intune
• Office 365 - Exchange, SharePoint, Teams, Endpoint Manager, Microsoft Windows Server, Networking (LAN, WAN, Firewalls, S Switching, Routing), Virtualization - VMware, Hyper-V-Storage, Perform Operational maintenance activities which include platform upgrades, patching, monitoring, configuration, and troubleshooting
• Managing the product backlog, priorities, issues and Managing GSN ticket backlog and following up with various teams across DSC and ITS and commissioning and configuring resources (esp
• Azure Storage Accounts, Azure SQL Server)
• Enhance the system stability, performance tuning, and system growth
• Support and administration of Microsoft SQL Server, versions 2000, 2005, 2008., Support and administration of Microsoft Active Directory environments, DNS, DHCP
• Knowledge of troubleshooting log drive and databases and maintenance SQL SSMS and configuring jobs in SSMS
• Knowledge of AWS is desirable and an understanding of how Azure laas v/s AWS laas compares to each other, and conceptual knowledge of AWS RDS is desired
• Knowledge Management and Project Management and Quality Assurance

• Provide technical assistance to clients regarding any operating system issues
• Communicate with the clients to dig into the real problem
• Conduct screenshare sessions if required
• Personalize new applications regarding client issues
• Troubleshoot any problems regarding software and hardware computer support and ensure all the desktop computer systems are working properly
• User onboarding and offboarding, Information security best practices, Information security best practices, REST APIs, Scripting
• Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions
• Make report of the customer queries maintain and update the record of issues and take measures to prevent those issues in the future and create documentation, Manual, Knowledgebase article (Kbs)
• 24/7 weekly shift roaster/International call handling experience, 6 days working, troubleshooting VPN, BSOD Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers
• Password &Installation, Ping command, Difference between service request & incidents., Aware about the SLA/Metrics handled, Guide customers to download applications and use computer peripherals devices

• Resolve complex and urgent technical issues and customer escalations through email, phone, and chat interactions
• Manage a queue of support tickets for high priority and complex technical issues
• Provide mentoring and coaching to Tier 1 Technical Support Engineers
• Partner with Engineering to drive resolution of critical issues, outages, and defects
• Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date
• Maintain a deep technical understanding of the entire Azure Platform while serving as an SME to develop internal training
• Collaborate with Account Manager and Implementation Engineers to ensure the success of our new customers as they transition into the day-to-day use of our product
• Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team
• Developed both static and dynamic websites hosted on AWS, show casing me web development skills
• Implemented a recommender system on AWS, which allowed me to dive into data analysis and machine learning - a truly enlightening experience
• Managed a virtual server on AWS, demonstrating my expertise in cloud infrastructure management
• Led a successful migration of an Indian Railways clone to AWS, demonstrating my project management and AWS deployment capabilities
• I learned about Amazon Services EC2, RDS, S3, IAM, EBS, Lambda, EFS, CloudFront, SNS, VPC, Auto-Scaling, SQS, Elastic Beanstalk, Dynamo DB, Elastic ache, Cloud Directory, Cognito, Cognito, AWS Aurora, Inspector, S3 Glacier, CloudWatch, AWS Firewall Manager
• Collaborate with peers on projects aimed at improving the customer and support engineer experiences