Simran Diwan

Currently serving as the Manager – Customer Welcome & Briefing at Trident Realty Pvt. Ltd. in Gurugram, where I am responsible for overseeing the customer welcome journey and briefing processes. I ensure that all customers are provided with a warm and informative welcome, setting the tone for a positive experience with the company.

• Developing and implementing customer leads as per their unstateted requirements to ensure client satisfaction and retention.
• Leading a team to ensure seamless end to end experience and processes.
• Utilizing creativity to enhance the provide upcoming projects site tour and leave a lasting positive impression on customers.
• Collaborating with cross-functional teams to gather insights for continuous improvement of customers needs.

• Collaborated with team members to develop customized investment solutions tailored to individual client needs and objectives.
• Delivered consistent long-term growth for clients'' portfolios through tactical asset allocation decisions rooted in fundamental analysis.
• Focused on continuous improvement by regularly soliciting feedback from clients and colleagues to identify areas for potential growth.
• Conducted comprehensive due diligence on potential investments, including assessing company fundamentals, competitive landscape, and market trends.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.

Investigating and resolving guest inquiries and complaints in a timely and empathetic manner.