Simran Garcha

• Led employee relations through effective communication, coaching, training, and development.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Creation of targeted presentation materials.
• Enforced compliance with uniform and personal presentation standards.
• Stayed calm, collected, and logical during stressful moments to identify and implement optimal solutions.
• Cultivated positive, productive team environments, resolving conflicts quickly.
• Delivered regular team meetings for aligned work towards common goals.
• Facilitated meetings to communicate team performance goals and results.
• Evaluated employee performance every month and coached and trained 18-19 team members, increasing the quality of work and employee motivation.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Served as a role model for mentees by demonstrating strong values and ethical standards.

Technical Support Advisor

Winnipeg, Manitoba

10/2020- 12/2022

• Handling and successfully resolving technical & software issues while ensuring accuracy
• Superior communication skills - both written and verbal
• Working directly with the client to resolve issues and provide quality technical support solutions
• Feedback and working closely with management and team leaders
• Efficiency to type around 50 WPM
• Experience in dealing with a variety of issues within the contact center
• Flexible to work anytime during the day, including holidays.
• Being a student of Computer Networking, acquired a good knowledge of Google (Drive, Docs, Sheets, Slides) and Microsoft Office.
• Known to keep a cheerful attitude

• Well trained in directing customer pick ups, answering and redirecting calls
• Send, receive and reply to customer emails
• Entering data into the system, scanning files, verifying availability of items and services
• Keeping up a database with key data, for example, insurance, mileage, billing, overhead cost, truck routes and different logistics details
• Keeping up employee telephone list and inner telephone extension list
• Ordering office supplies and keeping everything well stocked
• Ensuring that the association is in full consistency with all laws and ordinances
• Proficient time management with strong planning, coordination and organization skills
• Active listening, speaking, writing and reading comprehension skills
• Intelligence in mathematics.

• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• As a Team Lead, well versed with assigning duties, motivating team to promote products for up sale
• Adept in a multi-tasking environment along with time management
• Essential customer service expertise in listening, questioning, verifying, explaining and understanding clients and their needs
• To train, promote and develop the company's services & products