Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Technical Skills
Timeline
Generic

Simran Jeripothula

Hyderabad

Summary

Dedicated, self-motivated, detail-oriented individual actively seeking an opportunity in a dynamic organization. Skills, work ethic, and problem-solving abilities can make a meaningful contribution. Passion for learning and strong commitment to the success of the organization. Driven to continuously improve and collaborate towards achieving goals.

Overview

1
1
year of professional experience

Work History

Escalation Specialist

cognizant
Hyderabad
01.2024 - Current
  • Effectively managed escalated customer issues, providing swift resolutions and ensuring customer satisfaction.
  • Bug Analysis & Debugging: Identified, reproduced, and resolved system bugs while collaborating with developers to prioritize fixes.
  • Analyzed system logs, error messages, and user feedback to identify and resolve technical issues efficiently.
  • Worked closely with cross-functional teams (developers, product managers, QA specialists) to ensure timely resolution of escalations.
  • Contributed to improving troubleshooting processes by suggesting product enhancements based on customer feedback and analysis.
  • Documented customer interactions and technical steps taken for accurate CRM record-keeping.

Education

Sikkim Professional University - Commerce

University in Sikkim
Distance
09-2023

INTER MPC

CHAITANYA JUNIOUR KALASHALA
hyderabad
05-2016

SSC

Gowtham Model School
Hyderabad
03-2014

Skills

Key Skills and Attributes

  • Adaptable and Flexible: Thrives in diverse environments and adapts to change
  • Communication (Written): Articulates ideas clearly and concisely
  • Continuous Learner: Committed to personal and professional growth
  • Creative: Passionate about art and crafts; always exploring new outlets
  • Documentation Management: Efficiently and accurately manages, prepares, and organizes documents
  • Multitasking: Juggles multiple tasks while ensuring quality and meeting deadlines
  • Problem-Solving: Analyzes complex issues and implements effective solutions
  • Relationship Building: Establishes and maintains strong relationships with clients, colleagues, and customers
  • Self-Motivated and Hardworking: Disciplined, focused, and produces high-quality results

Languages

English
First Language
Hindi
Elementary (A2)
A2

Affiliations

Hobbies & Interests

  • Art & Craft: Enjoys creating through various forms of art and DIY projects, exploring new techniques and expressing creativity.
  • Travelling: Passionate about exploring new cultures, gaining diverse experiences, and broadening perspectives.

Accomplishments

Achievements

  • Certificate of Appreciation from Sahayaa for significant contributions to community development and volunteer work.

Technical Skills

  • Programming Languages: Basic knowledge of C, C++, and Java.
  • Software Development Lifecycle: Familiar with the stages and processes of the software development life cycle (SDLC).

Timeline

Escalation Specialist

cognizant
01.2024 - Current

Sikkim Professional University - Commerce

University in Sikkim

INTER MPC

CHAITANYA JUNIOUR KALASHALA

SSC

Gowtham Model School

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Simran Jeripothula