Simran Kaur
New Delhi
Summary
Hardworking and passionate job seeker with experience of 6+ years in the e-commerce field. Ability to maintain a full-time position that offers professional challenges utilizing interpersonal skills and excellent time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior E-Commerce Associate (Key Account Manager)
Lyxel & Flamingo
05.2022 - Current
- Organizing and managing successful paid campaigns for marketing and brand awareness on the Flipkart.
- SEO strategy implementation and monitored daily or monthly spend to maintain budget parameters
- Analyzing key competitors to respond to competitive threats.
- Identifying trends, insights, and optimizing spend and performance based on the insights
- Conducting deep dive analysis and provide routine reporting on the seller’s current business and future opportunities to publish recommendations and action plans based on the internal data.
- Creating sales forecasts to target daily, monthly, and yearly objectives
- Analyzing sales graphs to manage the life cycle of products, inventory models, and selling rates.
- Build and maintain strong client relationships to drive business growth.
- Serving clients with knowledgeable, friendly support at every stage
- Achieved or exceeded company-defined sales quotas.
- Trained new employees (internees) on customer service, budget handling, and organizing campaign strategies.
E-Commerce Executive
Cantabil Retail India
01.2022 - 04.2022
- Guide the team to manage the incoming shipments due to customer or courier returns and process unacceptable materials for return.
- Guide the team to file a claim for bad or damaged returns on the respective e-commerce platform to prevent the excess cost.
- Built a motivated return management team to consistently accomplish operations goals and exceed performance targets.
- Maintain Excel documentation and records that are accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Managed inventory operations to achieve timely and accurate delivery of goods to the customer.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols.
E-Commerce Executive
DIDA Brothers Company Private Limited
09.2019 - 12.2021
- Responsible for generating online sales through e-commerce platforms (Flipkart, Amazon, Ajio, and Myntra).
- Built a system to process sales, returns, online orders, and other discount activities.
- Knowledge about product listings on e-commerce platforms (bulk or single listing process)
- Developed a sales strategy for existing inventory and new product launches for B2B and B2C e-commerce platforms.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Organized paid campaigns on Flipkart and Amazon to boost existing sales and create awareness about newly launched products.
- I worked closely with a third-party agency for product shoots, listing enhancement, and other operations.
- Aligning and scheduling the stock shipment to be delivered at Flipkart and Amazon’s warehouse to ensure fast product delivery to customers
- Research the product content, marketing avenues, and new business opportunities.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through an online database.
- Provide solutions to optimize system and improve process
- Forecast future buying trends and seasonal events.
- Set and achieved company-defined sales goals.
E-Commerce Executive
Hitech Emporium
12.2016 - 08.2019
- Solely managed e-commerce day-to-day operations.
- Processing and dispatching orders on time.
- Maintained detailed records of daily sales and return stock on Excel.
- Built a product catalog on an e-commerce platform with the help of the respective support teams of Flipkart and Amazon.
E-Commerce Intern
Hissaria Bandhu
01.2016 - 11.2016
- I worked under supervisors and learned about e-commerce agendas.
- Maintained accurate records on Excel for inventory and sales movement.
- Communicated with online or offline dealers to provide the product information.
Education
Master of Business Administration - Marketing
Lovely Professional University
PunjabB.Com (Pass) - Commerce
University of Delhi
New Delhi12th - Commerce
Sarvodaya Kanya Vidyalaya
Chand Nagar, New Delhi01.2014
10th -
Sarvodaya Kanya Vidyalaya
Chand Nagar, New Delhi01.2012
Skills
- Business Development
- Multiple Account Management
- Flipkart and Amazon
- Online Marketing
- Paid Advertising
- Microsoft (Excel and Power Point)
- Hardworking and Honest
Declaration
I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge.
Short Courses
- COPA (Computer Operation & Programming Assistant)
- Adobe Photoshop & Coral Draw
Personal Information
- Father's Name: Mr. Balbir Singh
- Mother's Name: Mrs. Jasbir Kaur
- Date of Birth: 07/01/96
- Nationality: Indian
Certification
Flipkart Search Ads
Timeline
Senior E-Commerce Associate (Key Account Manager)
Lyxel & Flamingo
05.2022 - Current
E-Commerce Executive
Cantabil Retail India
01.2022 - 04.2022
E-Commerce Executive
DIDA Brothers Company Private Limited
09.2019 - 12.2021
E-Commerce Executive
Hitech Emporium
12.2016 - 08.2019
E-Commerce Intern
Hissaria Bandhu
01.2016 - 11.2016
Master of Business Administration - Marketing
Lovely Professional University
B.Com (Pass) - Commerce
University of Delhi
12th - Commerce
Sarvodaya Kanya Vidyalaya
10th -
Sarvodaya Kanya Vidyalaya
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