Simran Kaur
Gurugram
Summary
Results-driven education professional with 12+ years of experience in program management, student engagement, student affairs, and operations. Proven in leading academic programs, cross-functional teams, and institutional initiatives to improve student satisfaction, retention, and learning outcomes. Skilled in student lifecycle management, quality assurance, faculty coordination, event planning, and data-driven decision-making. Adept at streamlining processes and fostering inclusive, student-centered environments that drive success and growth.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
Tetr College of Business
06.2024 - Current
- Operational Oversight & Process Optimization: Managing student services and administrative workflows to enhance overall efficiency.
- Strategic Planning & Execution: Provide strategic leadership and direction to the Office of Student Affairs, aligning its goals and initiatives with the institution's overall strategy.
- Stakeholder and Relationship Management: Engaging with faculty, students, administrators, vendors, and community partners to build collaborative initiatives.
- Event and Program Coordination: Organizing student life activities, leadership programs, and extracurricular initiatives to enhance engagement.
- Crisis Management & Conflict Resolution: Addressing student concerns, resolving conflicts, and ensuring a supportive campus environment.
- Policy Development & Compliance: Manage student conduct and disciplinary processes, ensuring consistency, fairness, and compliance with institutional policies.
- Residential Management: Managing and maintaining the housing, handling the issues, and resolving them.
- Student Welfare and Support: Provided holistic support services, including mental health, medical assistance, and community-building programs.
- Academic Operations: Ensured smooth delivery of exams, faculty management, and academic records, with a focus on quality assurance.
- Survey and Feedback Analysis: Conducting regular assessments to gather insights and drive improvements in student programs.
- Student Advocacy and Resource Coordination: Coordinate resource allocation effectively and serve as the primary point of contact for students, advocating on their behalf, addressing concerns, and facilitating timely, practical solutions.
Team Lead- Student Experience
Masters Union
11.2022 - 06.2024
- End-to-End Program Oversight: Managed daily operations and academic delivery for online HR and Finance programs, supporting over 300 students across cohorts to ensure timely execution and academic quality.
- Operational Supervision & Evaluation: Oversaw student services and engagement activities, achieving over 75% student satisfaction through consistent monitoring, feedback collection, and responsive action plans.
- New Program Initiatives: Spearheaded the development and rollout of new virtual engagement formats and learning interventions, leading to a 20–30% increase in student participation, and enhanced learning outcomes.
- Process Optimization: Implemented streamlined workflows and digital tools, resulting in a 25% reduction in administrative delays, improved learner communication, and better turnaround times for queries and support.
- Stakeholder Collaboration: Cultivated strong working relationships with faculty, mentors, support teams, and industry partners to ensure cohesive program execution and an enhanced student learning experience.
- Quality Assurance and Performance Monitoring: Regularly tracked learner satisfaction and engagement through NPS surveys, LMS analytics, and feedback loops, ensuring continuous improvement and a high program effectiveness rating.
Senior Program Manager
Great Learning
06.2019 - 11.2022
- Program Management: Oversees end-to-end execution of online programs, ensuring alignment with institutional goals and student needs. Tracks KPIs for continuous improvement.
- Team Leadership & Development: Recruits, trains, and mentors cross-functional teams, fostering collaboration and high performance.
- Stakeholder Engagement: Builds strong relationships with students, faculty, and external partners to enhance the student experience.
- Process Improvement & Quality Assurance: Implements data-driven strategies, analyzes student feedback, and optimizes workflows for better engagement.
- Technology Integration: Working on the LMS to enhance digital learning and streamline administrative processes.
Senior Project Executive
Digital Vidya
03.2017 - 05.2019
- Program Management: Led end-to-end development and launch of academic programs, including curriculum design, content creation, and quality assurance.
- Team Leadership: Recruited, trained, and managed training assistants to ensure effective program delivery, and student engagement.
- Project Execution: Delivered high-quality programs on schedule, using structured project management practices.
- Performance Monitoring: Tracked key metrics, and maintained comprehensive project documentation.
- Process Improvement: Analyzed feedback to enhance program quality, and streamline operational workflows.
- Post-Project Evaluation: Conducted reviews to measure outcomes against success criteria, and identify areas for improvement.
Senior Operations Executive
FIITJEE Limited
10.2015 - 03.2017
Senior Operations Executive
Corporate Investigations India Pvt Ltd
06.2014 - 10.2015
Operations Executive
4D Education Ventures Pvt Ltd
05.2013 - 05.2014
Education
PGDM -
Guru Nanak Institute of Management
New Delhi05.2013
BBA -
Jamia Hamdard University
New Delhi09.2011
BA (English) Hons -
University of Delhi
New Delhi06.2011
Skills
- Student engagement and experience
- Policy development and compliance
- Quality assurance and monitoring
- Interdepartmental collaboration
- Effective communication
- Data-driven decision making
- Process optimization
- Stakeholder management
- Operations management
- Crisis management and resolution
- Logistics management
- Project coordination
- Program management
- Facility management
Websites
Timeline
Senior Operations Manager
Tetr College of Business
06.2024 - Current
Team Lead- Student Experience
Masters Union
11.2022 - 06.2024
Senior Program Manager
Great Learning
06.2019 - 11.2022
Senior Project Executive
Digital Vidya
03.2017 - 05.2019
Senior Operations Executive
FIITJEE Limited
10.2015 - 03.2017
Senior Operations Executive
Corporate Investigations India Pvt Ltd
06.2014 - 10.2015
Operations Executive
4D Education Ventures Pvt Ltd
05.2013 - 05.2014
PGDM -
Guru Nanak Institute of Management
BBA -
Jamia Hamdard University
BA (English) Hons -
University of Delhi
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