Simran Kaur
G-1/242,SECTOR-16 ROHINI DELHI
Summary
Organised Receptionist with comprehensive experience in managing front desk operations. Efficient in handling phone calls, and greeting guests with warm, professional attitude. Proven ability to maintain confidentiality and manage administrative tasks accurately. Brings strong communication skills and positive, customer-focused approach to enhance workplace efficiency.
Overview
7
7
years of professional experience
Work History
Receptionist
CARNIVAL
05.2023 - Current
- Taking reservations.
- Direction the Passenger towards correct vessel.
- As drop of agent responsible for segregation of baggage with correct vessel.
- Verification of reservation and passport as per embarkation date for vessel.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
- Greeted visitors and provided them with assistance.
Associate
GENPACT
06.2021 - 10.2022
- Trained in multiple LOBs including Endorsement, Renewal and triage.
- Handled multiple responsibilities under the operations.
Receptionist
ROSEATE HOUSE
06.2019 - 05.2021
- Greeting guests as they enter.
- Answering phone call, and taking the reservations.
- Helping out with other positions in restaurant as needed.
Receptionist
SEVEN SEAS HOTEL
09.2018 - 06.2019
- Greeting guests as they enter.
- Maintenance terminal operation while helping check-in agents.
- Answering phone call, taking the reservations.
- Helping out with other positions in the restaurant as needed.
Education
B.COM -
DELHIUNIVERSITY
01.2017
12TH -
01.2014
10TH -
01.2012
Skills
- Good communication and interpersonal skills
- Taking reservations
- Customer complaint resolution
- Ability to work under pressure
- High commitment in team work
Timeline
Receptionist
CARNIVAL
05.2023 - Current
Associate
GENPACT
06.2021 - 10.2022
Receptionist
ROSEATE HOUSE
06.2019 - 05.2021
Receptionist
SEVEN SEAS HOTEL
09.2018 - 06.2019
B.COM -
DELHIUNIVERSITY
12TH -
10TH -
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