Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Affiliations
Timeline
CustomerServiceRepresentative

Simran Khadka

Noida

Summary

To get a challenging role where I can utilize my skills and experience and give a satisfactory service to the customer it should also provide me the financial stability.

Summary:

Comfortable in communicating with people. To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organizational goals. Fast learner and best performer. A well presented, articulate and confident individual with a organized approached towards work. Having an outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence. Comfortable working in a fast paced environment and able to build and maintains good relationships with work colleagues through a genuine desire to understand their needs and support them. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

Human Resources Executive

Freelancer
All over INDIA
12.2018 - Current
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Processed employee claims involving performance issues and harassment.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Conducted company-wide town hall meetings to convey updates.
  • Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Designed robust compensation and benefits packages to attract top employees.
  • Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.

Customer Care Representative

One Sky Shop Company
New Delhi
09.2016 - 11.2018
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Implemented and developed customer service training processes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.

Human Resources Assistant

WORLDWIDE INTERNATIONAL COMPANY
New Delhi
02.2016 - 08.2016
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Answered and redirected incoming phone calls for office.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Education

High School Diploma -

Our Peaceland Academy
Butwal, Nepal
04.2001 -

GED -

School of Aeronatics
Neemrana, Rajasthan
01.2015 - 10.2016

Skills

My strength is me I never give up easilyundefined

Accomplishments

  • Fathers name : Mr. Subhash Kumar
  • Date of Birth : 15 September 1995
  • Address : Logix Blossom County, Noida Sector 137, NOIDA-201305, INDIA
  • Blood Group : O+
  • Weight : 60Kgs
  • Height : 5.5
  • Skin :Brown

Additional Information

  • Academic Qualification: 10th 12tH Graduation Expertise: Smart Working Can work under pressure. Positive Thinking and Self Confident.

Affiliations

  • Society of Human Resource Management

Timeline

Human Resources Executive

Freelancer
12.2018 - Current

Customer Care Representative

One Sky Shop Company
09.2016 - 11.2018

Human Resources Assistant

WORLDWIDE INTERNATIONAL COMPANY
02.2016 - 08.2016

GED -

School of Aeronatics
01.2015 - 10.2016

High School Diploma -

Our Peaceland Academy
04.2001 -
Simran Khadka