Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Websites
Timeline
Generic
Simran Khan

Simran Khan

Hyderabad

Summary

Skilled Client relation and technical expert with substantial background in managing complex technical projects and facilities creating high performing teams. Strengths include problem-solving, customer handling, strategic planning, and effective communication, coupled with a deep understanding of technology infrastructure, system architecture, and facilities development processes. Previous work impact demonstrated through successful technology solutions implementation and hospitality management streamlined operational efficiency, and improved team productivity.

Overview

9
9
years of professional experience

Work History

Senior Technical Specialist

Dell
Hyderabad
04.2024 - 09.2024
  • Managing customers on a real-time basis and resolving technical queries via email or calls.
  • Taking appropriate actions on calls based on the issue raised by the customer.
  • Working with various teams and escalating to the required team by networking.
  • Creating tickets for the customer issue, maintaining the ticket queue, and providing solutions to the customer.
  • Handling the global emails in all languages and translating them to English to assist the customers there.
  • Assisted in the installation, testing and maintenance of hardware and software systems.
  • Conducting ownerships, the issue raising by the customer, and troubleshooting and resolving the same.
  • Handling the translation queue for emails received from all ends.

Customer Success Specialist

Tech Mahindra
Hyderabad
05.2021 - 04.2022
  • Managing calls on a real-time basis and resolving customer queries.
  • Taking appropriate actions on calls based on the issue raised by the customer.
  • Working with various teams and escalating to the required team by networking.
  • Creating tickets for the customer issue, maintaining the ticket queue, and providing solutions to the customer.
  • Conducting ownership of the issue raising by the customer and troubleshooting and resolving the same.
  • Keeping track of ticket closing for equipment resolution.
  • Provided customer support and troubleshooting to ensure successful product implementation.
  • Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.

Soft Services Executive

CBRE for Microsoft
Bangalore
04.2019 - 10.2020
  • Worked as a workplace executive for facilities.
  • Looked after day-to-day events and complete handling of visitor management, lobby operations across domains such as real estate and facility management.
  • Handling employee queries regarding building management, events, and visitors.
  • Circulating daily corporate announcements and handling corporate communications.
  • Looking after the workplace management and lobby pantry operations.
  • Keeping track of the IT and soft services tickets.
  • Tracking the vendor management.
  • Conducted research on industry trends, competitive landscapes, and customer needs.
  • Organized and facilitated regular meetings with senior management teams.

Senior Client Associate

ITC Gardenia
Bangalore
04.2017 - 04.2019
  • Worked as a coordinator for reservations for the front office department.
  • Handling walks in guests and giving details of the various queries related to their requirements.
  • Coordination with different departments for the smooth running of events.
  • Taking check-ins and check-outs. With proper government documentation, generating Form C, and handling the tax invoice-related queries of the guests.
  • Handling the reception cash operations. Maintaining a tab of the foreign exchange and external cash payments made.
  • Handling the business center requirements and working with external GRS and RFID-related operations.
  • Assisted in the preparation of financial statements for clients and ensured accuracy of all data.
  • Researched new products and services to recommend to clients based on their needs.

Client Service Coordinator

Vishnu Solutions
Kolkata
11.2015 - 01.2017
  • Handling Customers in a South African process, by explaining them about the Holiday Vouchers presented by the client about the trip, hospitality services, and the desired amount of expenditure.
  • Looking for sales management.
  • Making the maximum sale out of the desired number of targets by achieving them on time.
  • Worked as part of the recruitment team in the same firm, assisting people with maximum jobs abroad and achieving the set goals and target.
  • Worked as a Team Coordinator for the same South African process, closing the calls by taking the necessary transactional details to complete the process.
  • Assisted with the preparation of presentations, reports and other documents related to client services.

Education

Bachelor of Arts -

BGES College
01-2015

Higher Secondary -

St. John's School
03-2012

High School -

St. Johns School
03-2010

Skills

  • Client Needs Assessment
  • Incident Management
  • Technical consulting
  • Client Relationship Building
  • Helpdesk administration
  • Sales Management
  • Technical troubleshooting and resource management
  • Operational Execution
  • Customer Success Mentoring
  • Soft services regulation
  • Internal Communications

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2

Accomplishments

·Pursued one-year vocational course Hospitality, Travel Management and Customer Service in the year 2016. Interests: Dance, Travelling, Reading, Painting etc

· Got welcome achiever awards in 3 quarters back-to-back at ITC.

· Awarded with grow with MS by CBRE

· Awarded with Inspire at Dell by Dell

Websites

Timeline

Senior Technical Specialist

Dell
04.2024 - 09.2024

Customer Success Specialist

Tech Mahindra
05.2021 - 04.2022

Soft Services Executive

CBRE for Microsoft
04.2019 - 10.2020

Senior Client Associate

ITC Gardenia
04.2017 - 04.2019

Client Service Coordinator

Vishnu Solutions
11.2015 - 01.2017

Bachelor of Arts -

BGES College

Higher Secondary -

St. John's School

High School -

St. Johns School

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Simran Khan