Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Simran Khanum

Bangalore

Summary

Results-driven professional with extensive experience at Dell Technologies, excelling in order processing and payment verification. Proven ability to optimize workflows, achieving a 98% reduction in turnaround time. Strong communicator and problem solver, adept at collaborating across teams to enhance customer satisfaction and ensure compliance with company policies.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Assistant, Accounts Receivable

Dell Technologies (TrueBlue)
Bangalore
08.2024 - Current
  • Managed end-to-end prepaid order release process.
  • Managed prepaid financial service requests and Dell direct order requests.
  • Successfully handled the complete lifecycle of prepaid order release, from payment verification to final dispatch, ensuring 100% compliance with company policies.
  • Ensured timely and accurate verification of customer payments before order release, reducing release errors by 98%.
  • Collaborated closely with the Finance, Sales, and Logistics teams to ensure smooth processing of prepaid orders and timely fulfillment.
  • Utilized ERP systems (Oracle, DSA, Paynimo, GPG, RIMS) to track prepaid orders, monitor status, and resolve order holds due to payment discrepancies.
  • Streamlined the prepaid order release workflow, reducing turnaround time from payment receipt to order dispatch by 98%.
  • Handled exceptions and escalations in the order release process, including partial payments, and mismatched payment references.
  • Risk Mitigation: Identified and prevented fraudulent or duplicate payment issues by implementing an additional layer of payment validation checks.

Content writer – Internship

Orchestrate Systems Pvt Ltd
Bangalore
09.2023 - 11.2024
  • Write articles, blogs, website content, social media posts, newsletters, product descriptions, and more.
  • Conduct thorough research on industry-related topics.
  • Worked on SEO (search engine optimization).
  • Edited and proofread content to ensure clarity, consistency, and grammatical accuracy.
  • Collaborate with marketing teams to align content with business goals.

Human Resource Management– Internship

Orchestrate Systems Pvt Ltd
Bangalore
05.2023 - 09.2023
  • Assisted in recruitment and onboarding processes, including screening resumes, scheduling interviews, and coordinating new hire orientations.
  • Supported the HR team in maintaining employee records, and ensuring compliance with company policies.
  • Participated in employee engagement initiatives, helping to organize team-building activities and feedback sessions.
  • Took the initiative to propose improvements in the intern onboarding experience, which were later implemented by the HR team.

Education

B.Com - Bachelor's in Commerce

Mount Carmel College Autonomous
Bangalore
01-2024

SEBA - Statistics, Economics, Business And Accounting

Mount Carmel PU College
Bangalore

Skills

  • Order processing
  • Payment verification
  • ERP system utilization
  • Fast learner
  • Product and service sales
  • Workload management
  • Decision-making
  • Workflow optimization
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Research analysis
  • Attention to detail

Affiliations

  • Travelling.
  • Cooking.

Accomplishments

  • Achieved the highest order release from Q1 to Q3 of FY 25
  • Mentorship program
  • Recognized for volunteering in college programs

Certification

  • Content writer
  • Human resource management

Languages

English
First Language

Timeline

Senior Assistant, Accounts Receivable

Dell Technologies (TrueBlue)
08.2024 - Current

Content writer – Internship

Orchestrate Systems Pvt Ltd
09.2023 - 11.2024

Human Resource Management– Internship

Orchestrate Systems Pvt Ltd
05.2023 - 09.2023

B.Com - Bachelor's in Commerce

Mount Carmel College Autonomous

SEBA - Statistics, Economics, Business And Accounting

Mount Carmel PU College

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Simran Khanum