SIMRAN KUMARI
Ghaziabad
Summary
Senior executive with extensive experience in Insurance Customer Support in healthcare medical billing. Proven expertise in accounting software including Epic, CollaborateMD, and Traknet, ensuring compliance and operational efficiency. Skilled in managing payables and receivables, with a strong focus on accurate invoice processing and financial reporting. Demonstrates strong communication abilities to foster relationships with vendors and clients, driving streamlined operations and enhanced cash flow.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bentysial Health PVT. LTD
10.2023 - 07.2025
- Maintained strong relationships with both new and existing clients through proactive communication and followups.
- Educated clients on available insurance products, tailoring recommendations based on individual needs and goals.
- Responded to customer requests for queries on claim and outstanding balance, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Support Executive
Cogent E Services
04.2023 - 08.2023
- Assisted customers in resolving queries and concerns regarding products and services.
- Responded to customer service inquiries promptly and accurately.
- Handled inbound customer service calls to efficiently resolve queries and complaints, ensuring customer satisfaction levels were maintained.
Education
Bachlor of Arts - English Hons
Lalit Narayan Mithila University
Darbhanga, IN-BR2020
Skills
- Data Analytics
- Microsoft Office
- Cash flow management
- Invoice processing
- Payment scheduling
- Computer Skills
- Account Receivable
- Leadership Skills
- Project Management
- Problem solving
- Denial claim resolution
- Data entry
- Tally ERP
Language
English
Hindi
Hobbies and Interests
- Travelling
- Reading
- Learning New Things
- Cooking
Timeline
Customer Service Representative
Bentysial Health PVT. LTD
10.2023 - 07.2025
Customer Support Executive
Cogent E Services
04.2023 - 08.2023
Bachlor of Arts - English Hons
Lalit Narayan Mithila University