Simran Lingwal
Krishna Nagar
Summary
To be a responsible team member and give my level best to the company and to get a position which offers me more responsibilities.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Learning Coach
Bada Business PVT.LTD
08.2022 - 02.2023
- Name : Channel Sales (Voice) (contractual)
- Key Responsibilities & Accountabilities:
- We handle the query of our Partners through calls & chat simultaneously related to product and we try to give motivate them to restart their business.
Sr. Executive
American Express India Pvt. Ltd
12.2017 - 11.2021
- Process Name : US Live Chat, AMEX Credit Card
- Key Responsibilities & Accountabilities:
- It is a chat process and we handle the queries of our card holders through chats and we try to give instant resolution to our card holders
- I also worked with AMEX travels for 6 months, though I had selected for AMEXS card but due to business requirement I had work in AMEX travels for six months where I used to handle travels queries of US customers through chats.
Process Associate
Interglobe Technologies Pvt. Ltd, Indigo Airlines
01.2017 - 11.2017
- Key Responsibilities & Accountabilities:
- It is a blended process and we handle the query of our passengers through email & calls and we try to give instant resolution to our passengers
- I was responsible for passenger’s complaint at third level
- If passengers do not satisfy with the resolution provided at first & second level, they send their queries as complaint back to third level and that comes under my responsibilities.
Sr. Practitioner, (Executive
Concentrix Daksh Services Pvt. Ltd
09.2015 - 11.2016
- Process Name : UBER (US based email & chat process)
- Key Responsibilities & Accountabilities:
- We handle the query of our Partners & Riders through email & chat related to product and we try to give instant resolution to our partners & Riders
- I am responsible for Partners Query / Problem for second level
- If partners do not satisfy with resolution provided in first level, they send their query / problems back that comes under my responsibilities.
Education
10th standard -
Bal Mandir Sr. Sec. School, CBSE
01.2010 - 01.2011
12th standard - undefined
St. Lawrence Convent School
01.2012 - 01.2013
Bachelor of Arts -
Kalinga University
04.2014 - 04.2017
Skills
Good Coaching & Feedback skillGood Interpersonal and Professional SkillA good Team PlayerInitiatives/ Responsibilities-I always take the responsibilities to handle the new batches who hit the floor after completion of their trainingI have to coach them to work more efficiently so that they can maintain their production target with quality and use to give them feedback of their workUsed to give the new updates related to the products to the entire teamAwards/ RecognitionMoved in to Level 2 / Tier 2 to handle complex queries related to partner’s paymentReceived appreciation for Producing 100% Quality with high production many timesGot special “Appreciation from Quality” for “Partner’s Appreciation Mail” for meHobbiesWatching MoviesMusicPersonal DetailsD/O/B : October 16th 1995Nationality : IndianMarital Status : MarriedLanguages Known : English & HindiSimran Lingwal
Timeline
Learning Coach
Bada Business PVT.LTD
08.2022 - 02.2023
Sr. Executive
American Express India Pvt. Ltd
12.2017 - 11.2021
Process Associate
Interglobe Technologies Pvt. Ltd, Indigo Airlines
01.2017 - 11.2017
Sr. Practitioner, (Executive
Concentrix Daksh Services Pvt. Ltd
09.2015 - 11.2016
Bachelor of Arts -
Kalinga University
04.2014 - 04.2017
12th standard - undefined
St. Lawrence Convent School
01.2012 - 01.2013
10th standard -
Bal Mandir Sr. Sec. School, CBSE
01.2010 - 01.2011