Simran Lingwal
Krishna Nagar
Summary
To be a responsible team member and give my level best to the company and to get a position which offers me more responsibilities.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Learning Coach
Bada Business PVT.LTD
08.2022 - 02.2023
- Name : Channel Sales (Voice) (contractual)
- Key Responsibilities & Accountabilities:
- We handle the query of our Partners through calls & chat simultaneously related to product and we try to give motivate them to restart their business.
Sr. Executive
American Express India Pvt. Ltd
12.2017 - 11.2021
- Process Name : US Live Chat, AMEX Credit Card
- Key Responsibilities & Accountabilities:
- It is a chat process and we handle the queries of our card holders through chats and we try to give instant resolution to our card holders
- I also worked with AMEX travels for 6 months, though I had selected for AMEXS card but due to business requirement I had work in AMEX travels for six months where I used to handle travels queries of US customers through chats.
Process Associate
Interglobe Technologies Pvt. Ltd, Indigo Airlines
01.2017 - 11.2017
- Key Responsibilities & Accountabilities:
- It is a blended process and we handle the query of our passengers through email & calls and we try to give instant resolution to our passengers
- I was responsible for passenger’s complaint at third level
- If passengers do not satisfy with the resolution provided at first & second level, they send their queries as complaint back to third level and that comes under my responsibilities.
Sr. Practitioner, (Executive
Concentrix Daksh Services Pvt. Ltd
09.2015 - 11.2016
- Process Name : UBER (US based email & chat process)
- Key Responsibilities & Accountabilities:
- We handle the query of our Partners & Riders through email & chat related to product and we try to give instant resolution to our partners & Riders
- I am responsible for Partners Query / Problem for second level
- If partners do not satisfy with resolution provided in first level, they send their query / problems back that comes under my responsibilities.
Education
10th standard -
Bal Mandir Sr. Sec. School, CBSE
01.2010 - 01.2011
12th standard - undefined
St. Lawrence Convent School
01.2012 - 01.2013
Bachelor of Arts -
Kalinga University
04.2014 - 04.2017
Skills
Good Coaching & Feedback skillundefined
Timeline
Learning Coach
Bada Business PVT.LTD
08.2022 - 02.2023
Sr. Executive
American Express India Pvt. Ltd
12.2017 - 11.2021
Process Associate
Interglobe Technologies Pvt. Ltd, Indigo Airlines
01.2017 - 11.2017
Sr. Practitioner, (Executive
Concentrix Daksh Services Pvt. Ltd
09.2015 - 11.2016
Bachelor of Arts -
Kalinga University
04.2014 - 04.2017
12th standard - undefined
St. Lawrence Convent School
01.2012 - 01.2013
10th standard -
Bal Mandir Sr. Sec. School, CBSE
01.2010 - 01.2011
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