SIMRAN MAKHIJANI
Mumbai
Summary
Expertise in sorting, weighing and distributing mail with efficiency, accuracy and a focus on customer satisfaction. Comprehensive knowledge of postal regulations, procedures and customer service principles. Excellent communication and problem-solving skills, with a commitment to providing superior service. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
2021
2021
years of professional experience
Work History
Associate
Sutherland Global Services Pvt Ltd
Mumbai
09.2019 - 10.2020
- Identified and resolved customer needs promptly and efficiently employee ID435620
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries via phone, email, and chat.
Freelancer
Expert source global services pvt ltd
Mumbai
- Monitored operations and reviewed records and metrics to understand company performance.
- Facilitated training sessions for new employees on company policies and procedures.
- Analyzed key performance indicators to identify effective strategies.
Education
High School Diploma -
Maharashtra Board of Secondary Education
Mumbai02-2015
S.S.C -
KV SUNJUWAN J&K
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Creative problem solving
- Multitasking and organization
- Customer service orientation
- Problem-solving
Languages
English (Fluent), Hindi (Fluent), Kashmiri (fluent)
References
Anam, Ansari, ICM
Languages
English
Proficient
C2
Hindi
Proficient
C2
Address
- Kalyan West Mumbai
Timeline
Associate
Sutherland Global Services Pvt Ltd
09.2019 - 10.2020
Freelancer
Expert source global services pvt ltd
High School Diploma -
Maharashtra Board of Secondary Education
S.S.C -
KV SUNJUWAN J&K