Hi, I’m
Saurabh Aggarwal
Master Mariner
Kanpur,UP
Summary
- Experienced IT professional with 17+ years in project and client management.
- Skilled in optimizing processes, ensuring seamless system integration, and delivering user-focused solutions.
- Proficient in SDLC, STLC, defect management, and leading mobile app testing and cloud-computing solutions
I am enthusiastic about:
- Finding innovative solutions to major issues.
- Build strong team and client relationships for success.
- Manage teams and projects with vision, accuracy, and quality.
- Keep learning and thriving in fast-paced circumstances.
- I like being part of a creative team that pushes boundaries and realizes ideas.
Overview
19
years of professional experience
1
Certification
Work History
Webtek WizardsChandigarh
Client Success Consultant
07.2023 - Current
Job overview
- Delivered high-quality mobile applications and websites for international clients.
- Oversaw comprehensive client relationship management.
- Implemented Agile methodologies to enhance workflows.
- Developed tailored digital solutions to enhance client satisfaction.
- Created thorough documentation detailing work scope for each project.
- Conducted evaluations of IT infrastructure for vulnerabilities.
FlynautLLCWork From Home
Client Success Manager
09.2018 - 07.2023
Job overview
- Enhanced client relations to boost customer satisfaction.
- Developed personalized success plans aligned with client objectives.
- Guided clients on effective product usage.
- Ensured seamless transition of new clients onto platform.
- Utilized feedback insights to formulate growth strategies.
- Created reports to monitor key performance indicators.
- Identified areas of opportunity for upselling services or products to existing customers.
Indivar Software SolutionsChandigarh
Project Manager
08.2017 - 04.2018
Job overview
- Scheduled progress review meetings with team members and partners.
- Conducted data analysis from various sources to steer project decisions.
- Effectively communicated research results to all levels of the organization.
- Collaborated with senior management on strategic planning for diverse projects.
Global Pueblo SourcingChandigarh
Project Manager
01.2017 - 06.2017
Job overview
- Oversaw QA teams and projects for North American clients.
- Platforms/ technologies used: dot net, PHP, react, Selenium and Java
- Conducted programming workshops for the team.
Signity Software SolutionsChandigarh
Sr. QA (Client Side)
06.2016 - 01.2017
Job overview
- Verified adherence to specifications by inspecting blueprints and drawings.
- Software Testing in Websites, Mobile app development
- Managed SAP team members effectively.
Envyus Media Pvt.LtdMohali
BA Consultant
04.2014 - 06.2016
Job overview
- Advised on client interaction strategies.
- Coordinated stakeholder meetings to review project specifics.
- Contributed to designing advanced analysis methodologies.
- Created comprehensive reports on project progress and results for clients.
Prologic TechnologiesChandigarh
Process Manager
10.2011 - 10.2013
Job overview
- Implemented plans enhancing operational efficiency.
- Performed extensive QA processes across diverse platforms.
- Conducted analysis of customer feedback to recognize process improvement areas.
- Produced comprehensive reports on process performance metrics.
- Developed strategies to boost customer satisfaction.
Omni RmsManchester
Software Tester
11.2010 - 08.2011
Job overview
- Created and implemented test plans, cases, and scripts to maintain software quality.
- Executed manual tests to confirm new feature functionality.
- Performed system integration testing for multiple application components.
- Reported defects found during testing in a clear and concise manner.
Innovaser MediaMohali
Business Analyst
04.2009 - 09.2010
Job overview
- Partnered with cross-functional teams to establish project requirements.
- Document project scope, objectives, and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Guided on software design principles and coding standards.
Dell International ServicesMohali
Technical Support Expert
08.2005 - 02.2009
Job overview
- Delivered technical assistance to resolve software issues.
- Assisted in the installation, configuration, and maintenance of computer systems and networks.
- Performed system backups and restoration processes for customers on phone
- Resolved customer inquiries via phone, email and chat.
- Provided training to users on how to use new software applications.
Education
Guru Nanak Dev Engineering CollegeLudhiana
B-Tech from IT
01.2006
Government Model Sr. SecondaryChandigarh
Class XII
01.2002
Vivek High SchoolChandigarh
Class X
01.1999
Skills
- Strategic thinking
- Cross-functional coordination
- Client onboarding
- Customer empathy
- Customer relations
- Revenue growth
- Training programs
- Client relations
- Customer advocacy
- Customer relationship building
- Sales management
- Inter-department collaboration
- Staff mentoring & leadership
- CRM software
- Pipeline development
- Negotiation
- Stakeholder management
- Business development
Certification
ISTQB Foundation Level I Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Team Building / Company RetreatsCareer advancementTimeline
Client Success Consultant
Webtek Wizards
07.2023 - Current
Client Success Manager
FlynautLLC
09.2018 - 07.2023
Project Manager
Indivar Software Solutions
08.2017 - 04.2018
Project Manager
Global Pueblo Sourcing
01.2017 - 06.2017
Sr. QA (Client Side)
Signity Software Solutions
06.2016 - 01.2017
BA Consultant
Envyus Media Pvt.Ltd
04.2014 - 06.2016
Process Manager
Prologic Technologies
10.2011 - 10.2013
Software Tester
Omni Rms
11.2010 - 08.2011
Business Analyst
Innovaser Media
04.2009 - 09.2010
Technical Support Expert
Dell International Services
08.2005 - 02.2009
Guru Nanak Dev Engineering College
B-Tech from IT
Government Model Sr. Secondary
Class XII
Vivek High School
Class X