SIMRAN M FERREIRA
Mumbai
Summary
Sales professional with 5+ years of experience in the SaaS industry. Committed to continuous learning and growth, I excel at problem-solving and collaborating with cross-functional teams. Known for delivering assigned tasks on time. Proficient in CRM tools such as Salesforce, Adobe, Freshdesk, Microsoft, etc.
Overview
6
6
years of professional experience
Work History
Senior Sales Operations Analyst
BrowserStack
Mumbai
12.2021 - Current
- Trained sales representatives on effective techniques.
- Streamlined the process of reallocating accounts and opportunities to improve overall productivity.
- Assisted in creating quotes and supporting internal sales team with deal bookings
- Created reports, maintained trackers, and prepared user manuals while updating the knowledge base.
- Established a faster sales procedure resulting in decreased time required for deal closing.
- Efficiently handled semi-quarterly bookings and auto-renewals.
- Creating manual invoices and credit memos.
- Sent VCP letters.
Senior Billing and Accounts Specialist
BrowserStack
Mumbai
10.2021 - 12.2021
- Ensured that customer accounts were accurately updated with current billing and payment details.
- Collaborated with cross-functional teams for consistent handling of customer inquiries and meeting their needs.
- Generated weekly reports on customer service metrics, including average response time and customer satisfaction rating.
- Conducted training sessions for new Account Specialists on company policies and account management best practices.
Billing and Accounts Specialist
BrowserStack
Mumbai
09.2018 - 10.2021
- Responsible for handling, resolving and escalating customer service inquiries related to billing, cancellations, refunds, account information and basic product queries.
- Provided international customers with enterprise-level support via Zendesk and Freshdesk through calls and emails.
- Coordinated with clients' accounts payable team to collect customer payments and resolve payment issues.
- Converted Salesforce leads into accounts and generated new opportunities.
- Generated reports for dispute cases, gross churn rates, and refund requests.
- Proficient in tasks including documentation, vendor form management, and registration on vendor portal sites.
- Verified vendor invoices against purchase orders to ensure accuracy of billing information.
- Processed credit card transactions and bank wires as needed.
- Followed up with customers regarding past due balances via phone calls or emails.
Education
Bachelor of Arts - Psychology
Wilson College
Mumbai04-2018
Master of Arts - English Literature
University of Mumbai
Mumbai04-2018
Higher Secondary School Certificate.
Wilson College
Mumbai04-2015
Secondary School Certificate
St. Agnes High School (Convent of Jesus And Mary)
Mumbai, India 04-2015
Skills
- Customer Service
- Adobe Acrobat
- Accounts Receivable & Invoicing
- Zendesk
- SalesforceCom
- Microsoft Office
- Freshdesk
- Billing and Accounts Management
- Training & Development
- Vendor management
- Documentation & Reporting
- Deal Closure & Quote Preparation
- Sales Forecasting
- Multitasking
- Teamwork and Collaboration
- Organizational Skills
- Problem-Solving
Personal Information
- Date of Birth: 02/21/97
- Nationality: Indian
Affiliations
- Travelling
- Listening to Music
- Baking
Languages
English
First Language
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Senior Sales Operations Analyst
BrowserStack
12.2021 - Current
Senior Billing and Accounts Specialist
BrowserStack
10.2021 - 12.2021
Billing and Accounts Specialist
BrowserStack
09.2018 - 10.2021
Bachelor of Arts - Psychology
Wilson College
Master of Arts - English Literature
University of Mumbai
Higher Secondary School Certificate.
Wilson College
Secondary School Certificate
St. Agnes High School (Convent of Jesus And Mary)
Similar Profiles
Jasjeet SinghJasjeet Singh
Talent Acquisition Leader at BrowserstackTalent Acquisition Leader at Browserstack
Gopal Rao KallepuGopal Rao Kallepu
Product Manager II at BrowserStackProduct Manager II at BrowserStack
Sangam AngreSangam Angre
Engineering Manager at BrowserStackEngineering Manager at BrowserStack
Sarbashish BasuSarbashish Basu
Senior Enterprise Account Executive at BrowserstackSenior Enterprise Account Executive at Browserstack
Shikha NishadShikha Nishad
Director of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt LtdDirector of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt Ltd