Simran Monga
East Punjabi Bagh,New Delhi
Summary
High-skilled professional with 5+ years of industry experience and expertise in B2 level Spanish. Committed to contributing to esteemed organizations and continuously learning at a high level. Demonstrated ability to thrive under pressure with a flexible and detail-oriented approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ICA Expert Spanish
Agilent Technologies
Gurugram
07.2022 - Current
- Part of the project team in the migration and testing of IST FSM rollout worldwide
- Orchestrating continuous improvement in the testing of FSM tool
- Handled Spain, Mexico, and Puerto Rico Scheduling model
- Acquired proficiency in contract management and supervised to execute the renewals within the defined timelines
- Supervised migration process of Spain, Mexico, Puerto Rico Intelligent Scheduling model and took lead in implementing and informing the new process to the partners
- Taking care of end-to-end process from logging the scheduled order to till delivering the services
- Trained new resources for Spain and Italy scheduling team to stabilize the process which enhanced and showed rise in quality of services
- Oversaw the achievement of team as well as individual target as per the defined quality parameters
- Built excellent relationships with business partners to meet the business and customer expectations
- Analyze process gaps and opportunity areas to suggest leadership in process improvement ideas and root cause analysis of escalations.
ICA Career Spanish
Agilent Technologies
Gurugram
04.2019 - 06.2022
- Maintaining data accuracy and data integrity, Verifying, and validating PM Plans
- Orchestrated creating service orders in CRM of EMEA countries
- Built excellent relationships with business partners for smooth collaboration and transitions
- Involved in ageing reduction project and improved the call quality scores for the team
- Handled AIDA process for Spain which helps in calculating the travel cost of engineers and on the schedule service order closure process
- Provide timely feedback with a view towards improving Operational and individual efficiency for the process improvement.
Education
B2 Certification Spanish, Diploma
Instituto Hispania, ST. Stephens College
M.com -
Indira Gandhi National Open University
01-2021
B.com -
SGND Khalsa College
01-2018
Higher Secondary Certificate -
SDPS, Delhi, India
01-2015
Skills
- Flexible and Adaptable
- Quick Learner
- Ability to multitask
- Email box Management
- Leadership
- Communication skills
- Interpersonal Communication
- Networking
- Problem solving skills
- Teamwork
- Microsoft Office
- Data Management
- Data Entry
- Critical Thinking
Certification
- LEAN Certified in implementing the idea for making the process streamlined and issue identification.
- Implemented Kaizen ideas.
- Knowledge of US GAAP
- Certified for 8D Problem Solving, Project Management, Key Account Management, Quote to cash, Global Finance and Accounting Trainings.
Technical Skills
SAP CRM MS-Access MRS FSM C4C Jira
Co-Curricular Activities
· Won ACE and GEM awards in Agilent Technologies.
· Mentoring the new team members and helping them whenever needed.
· Won appreciation certificates of Quick win ideas in the process.
· Participated in Badminton tournament.
· Member of organizing Team building activities for the Team.
· Conduct regular sessions on Skill Enhancement within the team.
· Participated in seminar on START-UP INDIA road ahead as a member of managing team.
Timeline
ICA Expert Spanish
Agilent Technologies
07.2022 - Current
ICA Career Spanish
Agilent Technologies
04.2019 - 06.2022
B2 Certification Spanish, Diploma
Instituto Hispania, ST. Stephens College
M.com -
Indira Gandhi National Open University
B.com -
SGND Khalsa College
Higher Secondary Certificate -
SDPS, Delhi, India
- LEAN Certified in implementing the idea for making the process streamlined and issue identification.
- Implemented Kaizen ideas.
- Knowledge of US GAAP
- Certified for 8D Problem Solving, Project Management, Key Account Management, Quote to cash, Global Finance and Accounting Trainings.
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